Administrative Assistant

Midlands Partnership NHS Foundation Trust; Market Drayton; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading healthcare organisation based in Market Drayton is seeking an Administrator to support Adult Mental Health Services for 30 hours per week. Key responsibilities include managing patient records, handling reception duties, and providing a high-quality administrative service. Ideal candidates will exhibit strong computer skills, attention to detail, and the ability to work flexibly in a challenging environment. The position offers a supportive work culture, competitive benefits, and opportunities for career development.

Benefits

Generous NHS pension scheme

Up to 27 days annual leave

Options for flexible working

Free flu vaccinations

Lease car options

Qualifications

• Experience in administrative roles is essential.
• Ability to manage multiple tasks effectively and efficiently.
• Flexibility to adjust to changing service needs.

Responsibilities

• Utilise the patient administration system (RiO) to keep accurate records.
• Carry out administrative tasks and manage centralised requests.
• Handle reception duties and greet service users.

Skills

Strong computer skills

Attention to detail

Strong customer service skills

Good grammar and written skills

Ability to handle sensitive queries

Tools

MS Office

RiO

MICAD

E-Proc

Job description

We currently have an exciting opportunity for an Administrator that is looking for a new challenge to work in an organisation that will help you develop and achieve your goals to become the best you can be. We are looking for an Administrative Assistant/Receptionist working 30 hours per week (Monday, Wednesday, Thursday, Friday) supporting the Adult Mental Health Services based in Market Drayton. Our Administrative Assistants are an integral part of our Admin Team, and our clinical teams rely on us to provide an efficient, effective service to support them in delivering the very best care to patients. The administration offices are busy, and the role is challenging but it is also rewarding. What will the role entail?

Responsibilities

• Utilise the patient administration system (RiO) on a daily basis keeping accurate records and booking of appointments.
• Carry out administrative tasks such as photocopying, scanning, uploading documents, typing.
• Type a range of documents including emailed requests, copy typing, and audio transcription (via digital dictation system) generated by the mental health pathway teams.
• Use a variety of electronic systems (MS Office, RiO, MICAD, E-Proc).
• Manage and deal with calls from service users, families, carers, and other professionals.
• Support the team in carrying out admin work requests via the centralised admin inbox.
• Confidently handle queries of a challenging/sensitive nature.
• Concise and accurate message taking.
• Reception duties including meeting and greeting service users, carers, relatives and visitors, as requested by the Admin Team Leader.
• Prioritise own workload and meet deadlines in order to meet the requirements of the post.
• Enthusiasm to provide a high-quality administrative service.
• Strong computer skills in particular Word and Outlook.
• Attention to detail.
• Good grammar and written skills.
• Honesty, integrity and commitment.
• Quick thinking as priorities can change and flexibility to meet service need with a passion for quality.
• Strong and confident customer service skills.
• Team player.
• Able to work well in an ever-changing multi-professional team - including but not limited to Consultants, Prescribers and GPs.

Benefits

• Supporting your career development and progression.
• Excellent NHS Pension scheme.
• Generous maternity, paternity and adoption leave.
• Options for flexible working.
• Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional leave.
• Extensive Health and Wellbeing support and resources.
• If you work in our community teams, we pay for your time travelling between patients.
• Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate.
• Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business rates.
• Salary sacrifice bikes up to £2k.
• Free car parking at all trust sites.
• Free flu vaccinations every year.
• Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met).
• And more. We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people.