Administrative Assistant

Manchester University NHS Foundation Trust; Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading NHS trust is seeking a flexible and hardworking administrative assistant to provide support within a fast-paced department. The role involves scheduling surgical procedures, handling patient enquiries, and ensuring a pleasant admission experience for patients. Strong communication skills and a proactive approach are essential. This position offers the opportunity to work in a supportive and collaborative environment.

Qualifications

• Experience in a fast-paced administrative role is required.
• Ability to work independently or as part of a team.
• Flexibility to work on required days is essential.

Responsibilities

• Provide a telephone general enquiry service for the PPC.
• Process booking and scheduling surgical procedures.
• Respond to general enquiry emails effectively.

Skills

Process driven administrative experience

Good communication skills

Ability to work under pressure

Proactive attitude

Job description

The Private Patient Centre and Laser Eye Surgery at Manchester Royal Eye Hospital provides world class treatment by our ophthalmic surgeons at the largest specialist eye care unit outside London.

Ward 54 is an extremely busy ward with an ever-changing environment.

Have you got the right mix of skills it takes to work within a busy department?

Right now, we’re looking for a flexible, hardworking person to work Friday, Saturday and Monday. Someone who can work in a fast-paced department who has what it takes to work under pressure, working to deadlines in a small, busy, but friendly team.

To succeed you’ll need to have experience in a process driven administrative role, together with good communication skills. You will need to be proactive in reacting to situations when dealing with patients and other staff members, working independently or as part of a team.

For More Information

[e-mail]
[e-mail]

The Trust reserves the right to close this post once a sufficient number of applications have been submitted. It is encouraged that you complete the application at your earliest convenience to avoid disappointment.

Please note that applications are accepted by completion of our on-line application form only. We cannot accept CV's.

Key Responsibilities

• Provide a telephone general enquiry service for the PPC ensuring calls and answering machine messages are dealt with promptly and accurately
• Respond to general enquiry emails using drafted templates
• Process of booking and scheduling surgical procedures
• Contact and confirm patient surgery information prior to date of admission
• Promote a pleasant experience for patients on admission directing them to their rooms and explaining the facilities
• Check and collect completed paperwork from patients prior to admission
• Carefully update patient details onto Hive
• Operate an efficient outpatient booking system and ensure the best throughput of patients within the unit on a day-to-day basis
• Liaise with clinical and administrative staff in person, on the telephone, in writing and via electronic methods as appropriate
• Keeping an up-to-date electronic diary for the service
• Arrange follow up appointments when required
• Conduct regular checks of all rooms for cleanliness, consumables stock and prepare in readiness for clinic activity
• Ensure the reception desk always has a receptionist available during core hours
• Ensure the reception area is kept clean and tidy at all times
• Clean and update stock of the drinks machines
• Maintain the patient information displayed in the waiting area and consulting rooms
• Ensure all casenotes are tracked in accordance with hospital standards and prepared in advance for clinics and surgery
• Accurately collect hospital payments in accordance with Trust policy

About MFT

MFT is one of the largest NHS Trusts in England with a turnover of £2.8bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.

We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.

We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.

Contact Details

For further details / informal visits contact:
Name: Victoria Sumner
Job title: Team Leader
Email address: [e-mail]
Telephone number: 0161 701 2715

Additional contact: Team Leader Tracey Royle
Email: [e-mail]
Telephone: [phone]