Administrative Assistant

Munich Re; Manchester; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading global insurance firm in Manchester is seeking an Administrative Assistant to manage premium calculations, documentation, and customer inquiries within a hybrid working model. The ideal candidate has insurance experience, excellent interpersonal skills, and a strong customer focus. This role offers an opportunity to contribute to a supportive team and foster internal and external relationships.

Qualifications

• Ideally insurance industry experience.
• Basic level of technical/product knowledge and a desire to develop current knowledge.
• Ability to understand established systems and processes.
• Excellent interpersonal and communication skills.
• Customer focused.
• Ability to prioritise own work and manage workloads.

Responsibilities

• Plan and process own work efficiently.
• Prepare letters and calculate premium adjustments.
• Prepare renewal statistics for Underwriters.
• Take responsibility for team’s policy renewal invitations.
• Suggest improvements for work systems and processes.
• Respond to customer inquiries and manage allocated mail.
• Assist colleagues in high-pressure situations.
• Build strong internal and external relationships.
• Drive good conduct for the business.

Skills

Insurance industry experience

Interpersonal skills

Customer focus

Ability to prioritize work

Job description

At Munich Re Specialty – Global Markets (MRS-GM), it is our ambition to become the leading Primary Specialty Insurance provider, underpinned by an effective and adaptablestrategy, superior products and industry leaders working in a supportive environment to achieve this.

At the heart of our success is a strong culture where people are encouraged to be present, bold and curious, allowing them to achieve their individual goals.

Administrative Assistant

We are looking for an Administrative Assistant to be based in our Manchester Office with a hybrid working module of 2-3 days per week.

Take personal ownership of end-to-end handling of allocated premium calculations, endorsements and documentation and work as part of a team to ensure that the agreed service, quality and profit goals are met.

Responsibilities

• Plan and process own work so that the relevant part of the team workload is handled efficiently and effectively.
• Prepare letters, memoranda and other documentation as may be required and calculate premium adjustments and debits by reference to rating and underwriting schedules within the policies, so that work is completed efficiently.
• Prepare renewal statistics including premium/claims experience in detail where requested by the Underwriters.
• Take responsibility of the team’s policy renewal invitations.
• Make a positive input into the team’s effectiveness, suggesting ways in which work systems and processes can be altered and improved.
• Respond to and take ownership of customer enquiries and allocated mail.
• Work flexibly within a team carrying out a wide range of tasks, assisting colleagues wherever pressure is greatest, in a manner that enables the Company to ensure that a high level of customer service is delivered.
• Work with other members of the team so that personal competency and ability to achieve objectives is continuously improved.
• Ensure open communication and collaboration across all lines of business and the sales and development function.
• Build and maintain strong internal relationships with other team members, the Claims Department, the Sales and Development Team, the Syndicate and the Directors.
• Build and maintain strong external relationships with a range of contacts within the allocated intermediaries and customers.
• Undertake other duties as directed within the level of the job function.
• Help drive forward good Conduct for the business to deliver the best outcomes for customers / policyholders.
• Understand all appropriate lines of escalation and the responsibilities of the Product Conduct Risk Strategy Group (PCRSG), Underwriting & Claims Sub Committee (UCSC) , ExCo and Board for Conduct Risk.

Knowledge and Skills

• Ideally insurance industry experience
• Basic level of technical/product knowledge and a desire to develop current knowledge.
• Ability to understand established systems and processes.
• Excellent interpersonal and communication skills.
• Customer focused.
• Ability to prioritise own work and manage workloads.

If you are excited about this role but your experience does not align perfectly with everything outlined, or you don’t meet every requirement, we encourage you to apply anyway. You might just be the candidate we are looking for!

Diversity, Equity & Inclusion

At Munich Re, Diversity, Equity, and Inclusion foster innovation and resilience and enable us to act braver and better. Embracing the power of DEI is at the core of who we are. We recognise diversity can be multi-dimensional, intersectional, and complex, so we want to build a diverse workforce that includes a wide range of racial, ethnic, sexual, and gender identities; economic and geographic backgrounds; physical abilities; ages; life, school, and career experiences; and political, religious, and personal beliefs. Additionally, we are committed to building an equitable and inclusive work environment where this diversity is celebrated, valued, and has equitable opportunities to succeed.

All candidates in consideration for any role can request a reasonable adjustment at any point in our recruitment process. You can request an adjustment by speaking to your Talent Acquisition contact.

Learning and innovating today, striving for sustainable societies and business tomorrow

At Munich Re Specialty – Global Markets our approach to ESG is underpinned by our desire to seize business opportunities and to nurture a stimulating and inclusive work environment. Our ESG strategy aims to deliver holistic impacts across environmental, social and governance topics including supporting a number of local initiatives within our community and offering volunteering opportunities for colleagues.

Learn more about sustainability at Munich Re – choose your impact!

#BePresent #BeBold #BeCurious