Administrative Assistant

NHS; Maidstone; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading health organization in Maidstone is seeking a dedicated Part-Time Admin Assistant/Receptionist. This role provides critical administrative support for mental health services, requiring skills in customer interaction and previous office experience. Ideal candidates should have GCSE qualifications in Maths and English, alongside familiarity with Microsoft Office. Responsibilities include managing calls, supporting the clinical team, and ensuring efficient appointment booking. Join a passionate team committed to improving mental health care for the community.

Responsibilities

• Manage external telephone calls and provide reception cover.
• Deliver administrative support to the clinical team.
• Accurately type letters and manage appointments.

Skills

Previous Telephone Experience

Microsoft Office Knowledge

Previous Office/Reception Experience

Experience in a customer facing role

Use of Video Conferencing

Experience working within NHS

Education

Maths and English GCSE Grade C/4 or equivalent

Educated to NVQ level 2/RSA 2 or equivalent

Job description

Join our Maidstone Mental Health Together Team.

We are seeking a highly professional and dedicated Part-Time Admin Assistant/Receptionist to provide critical administrative support that directly contributes to the smooth delivery of our vital mental health services. This is an opportunity to utilise your organisational ability

The ideal candidate will have experience dealing with colleagues and clients in a friendly, polite manner. Previous relevant experience in a busy community setting would be an advantage.

Main duties of the job

The main duties will be

• Managing external telephone calls and providing reception cover at the front of house, ensuring a welcoming and reassuring first impression.
• Delivering responsive administrative support directly to the clinical team, enabling them to focus fully on client care.
• Accurately typing letters and managing the efficient booking of appointments to ensure clients receive timely access to services.

About us

We are the Kent and Medway Mental Health NHS Trust. We care for the mental health and wellbeing of people across Kent and Medway. Our teams support adults with a wide range of mental health needs. Because we cover the whole county and both hospital and community settings, we can make care more joined up and easier to access for the 1.8 million people of Kent and Medway. Rated 'Good' by the CQC, we care for over 2,000 people in our hospitals and 54,000 in the community each year.

Our vision is simple: We are here to help communities not just live with mental illness, but live well. It's why we're passionate about working with communities to make mental health care better for everyone. And everything we do is guided by our values caring, inclusive, curious and confident.

Join us - if you share our passion for better mental health care and want to be part of a team that's doing well together.

Job responsibilities

• Training will be given where necessary for patient-based systems.

Please refer to the attached job description for the full details on the responsibilities and person specification

Person Specification

Qualifications

• Maths and English GCSE Grade C/4 or equivalent
• Educated to NVQ level 2 /RSA 2 or equivalent

Experience, Knowledge and Skills

• Previous Telephone Experience
• Microsoft Office Knowledge
• Previous Office/Reception Experience
• Experience in a customer facing role
• Use of Video Conferencing
• Previous experience of working within NHS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.