Administrative Assistant

NHS; Knighton; On-site; GBP 20,000 - 25,000; Part time

Job summary

A healthcare organization is seeking a Band 2 Administrator to assist the Community Nursing Team in Knighton. The role requires proficient IT skills, effective communication abilities, and experience working in a healthcare setting. Candidates must be educated to GCSE level and possess a NVQ in Business Administration. The role offers 15 hours per week with a focus on administrative support and customer service.

Qualifications

• Experience of producing correspondence is required.
• Experience of customer service / first point of contact support is essential.
• Proven proficiency in the use of IT software is necessary.
• Knowledge of office practices and ability to establish new processes is desirable.

Responsibilities

• Provide comprehensive frontdesk/administrative support to the department.
• Deal with and direct calls professionally.
• Act as the first point of contact for the department.
• Photocopy and word process documents as required.
• Monitor and maintain adequate stock levels.

Skills

Proficient IT skills

Excellent telephone communication skills

Excellent written communication skills

Ability to work as part of a team

Ability to communicate clearly and effectively

Ability to speak Welsh

Education

Educated to GCSE level or Literacy/Numeracy at L1 or equivalent

NVQ Business Administration Level 2

Tools

Microsoft Office

Job description

Currently we are unable to provide certificates of sponsorship for this role as it does not meet the Home Office's criteria. Anyone requiring a certificate of sponsorship is therefore unable to be shortlisted and interviewed.

An opportunity has arisen for an enthusiastic and organised individual to join the Powys Teaching Health Board Community Nursing Team.

We are looking to appoint a Band 2 Administrator for 15 hours per week to support the Community Nursing Team, based in Knighton Hospital.

Proficient IT skills (including experience of Microsoft Office) will be required as the post holder will be undertaking a variety of administrative duties to assist the day-to-day running the department. The successful candidate will also possess excellent telephone and written communication skills.

The ideal candidate will have experience of working in a healthcare setting.

Main duties of the job

The Administration Assistant will provide a comprehensive frontdesk/administrative support service to the department.

• Deal with and direct calls as necessary in a professional, courteous manner acting as an ambassador for the organisation in all aspects of communication.
• Acting as a first point of contact for the department.
• Answering telephone calls, taking messages accurately.
• Dealing with routine and specialist enquiries in a pleasant and helpfulmanner, communicating relevant information to the relevantdepartments/person, referring to others as appropriate.
• Photocopying and word processing documents, letters, emails, minutes and reports when required.
• Monitor, ordering and maintain adequate stock levels regularly.
• Updating of electronic and paper-based systems, collating of information, mail distribution and logging etc.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

About us

Being the smallest Heath Board in Wales means that you won't get lost in the crowd. Everybody at Powys Teaching Health Board is valued for the contribution they make to our varied and diverse portfolio of community-based services. Together, we can continue to make a real difference to our patients and build on our unrivalled reputation.

As a supportive and progressive employer, we actively encourage you to carve out a career with us, through a range of development pathways. We're also lucky enough to be situated in one of the most beautiful rural counties in Britain, let alone Wales! Achieving a healthy 'life work' balance is essential, and something we recognise by prioritising your well-being.

To start your journey with us, and to learn more about what we can offer you please visit: https://pthb.nhs.wales/working-for-us/. There you will find information about our benefits and values, read staff experiences and more about what our beautiful county has to offer.

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Qualifications and Knowledge

• Educated to GCSE level or Literacy/Numeracy at L1 or equivalent
• NVQ Business Administration Level 2
• Knowledge of Data Protection Act

Experience

• Experience of producing correspondence
• Experience of customer service / first point of contact support
• Proven proficiency in the use of IT software (including MS Office)
• Knowledge of office practices and able to establish new processes
• Previous experience in an office
• Previous experience of establishing new processes

Aptitude and Abilities

• Ability to work as part of a team or as an individual
• A positive attitude and able to act on feedback
• Ability to communicate clearly and effectively
• Ability to be polite when dealing with difficult, impatient or upset people
• Ability to speak Welsh

Values

• Can demonstrate PTHB Values (Working Together, Trust, Kindness and Caring, Respect, Fairness and Equality, Integrity)

Other

• Ability to travel between PTHB sites

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.