Administrative Assistant

LionHeart In The Community; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A nonprofit organization in Greater London is seeking an Administrative Assistant to support its operations. The role requires proficiency in Microsoft Office and Google applications along with strong communication skills. The successful candidate will perform tasks like managing phone calls, processing applications, and ensuring smooth operations. The position is in-person in Brixton and Barking. The hourly rate is £14, with a start date in January 2025.

Qualifications

• Proven experience in administrative support, customer service, and data entry.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, etc.).
• Familiar with Google application suite.
• Strong telephone etiquette and excellent communication skills.
• Ability to multitask and manage priorities effectively.
• Detail-oriented with strong organisational skills.

Responsibilities

• Answer and direct phone calls professionally.
• Process enrollment applications.
• Perform accurate data entry.
• Contact learners regarding their loan applications.
• Manage administrative tasks to support daily office operations.
• Utilise Microsoft Office for documentation and reporting.
• Register learners on awarding bodies.

Skills

Administrative support

Customer service

Data entry

Microsoft Office Suite

Google application suite

Telephone etiquette

Organisational skills

Communication skills

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Full-Time Administrative Assistant

LionHeart In The Community (LITC): Who We Are

LITC is a pioneering social enterprise that leverages the power of Sport, Education, Technology, and Art to empower local communities. We offer a wide range of programs, including Community Initiatives, International Youth and Volunteering Projects, Skills Development, and Apprenticeships. Our mission is to engage young people and adults, help them unlock their potential, and support them in bringing meaningful change to their local communities.

Job Summary: Admin Assistant

We are seeking a detail-oriented and organised Administrative Assistant to support our operations. The ideal candidate will have experience in data entry, customer service, Microsoft Office, Google application suite, and telephone etiquette. You will play a crucial role in managing queries, directing calls, and ensuring smooth communication between departments.

Key Responsibilities

• Answer and direct phone calls professionally, ensuring queries reach the right person or department.
• Process enrollment applications.
• Perform accurate data entry, maintaining up-to-date records.
• Contact learners regarding their loan applications, providing necessary information and support (managing queries via email and phone).
• Manage administrative tasks to support daily office operations.
• Utilise Microsoft Office (Excel, Word, Outlook, Google Suite, etc.) for documentation and reporting.
• Register learners on awarding bodies.

Skills and Experience

We are looking for a candidate with the following skills and experience. However, we are open to considering candidates with transferable skills and experience. So even if you do not possess all the skills and experience, do still apply if you are interested.

• Proven experience in administrative support, customer service, and data entry.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, etc.)
• Familiar with Google application suite.
• Strong telephone etiquette and excellent communication skills.
• Ability to multitask and manage priorities effectively.
• Detail-oriented with strong organisational skills.
• Ability to work independently and as part of a team.

Schedule & Location

In-person: Monday - Friday. 9:00 am - 5:00 pm

The successful candidate will be based in our south London site at Brixton twice a week and will be required to work from our new training centre in Barking, East London, once a week.

Hourly rate: £14 per hour

Start Date: January 2025