Administrative Assistant

Bupa; England; On-site; GBP 27,000; Full time

Job summary

A leading health insurance provider in the United Kingdom is seeking a dedicated individual to manage administrative and receptionist activities. This full-time role requires excellent communication skills and a commitment to outstanding customer service. Responsibilities include greeting customers, answering queries, and managing documentation. Offering £26,800 per annum plus benefits.

Benefits

25 days holiday, increasing with service

Health insurance

Long service rewards

Interest-free travel loan

Early access to wages

Competitive pension plans

Discounts at retailers

Qualifications

• Experience in administrative and reception roles is a must.
• Flexible with hours; ability to adapt to a changing environment.
• Knowledge of medical terminology is desirable.

Responsibilities

• Manage customer interactions and provide outstanding service.
• Handle incoming queries and manage communications effectively.
• Ensure proper documentation and management of results.

Skills

Excellent communication skills

Outstanding customer service

Administrative experience

Computer literate

Job description

About the Role

We are looking for a dedicated individual to efficiently and effectively manage all administrative and receptionist activities. This role is essential for the smooth operation of our centre and is crucial in providing outstanding customer service. You will be a key support network, ensuring that every interaction with our customers, both adults and children, is special and memorable. Your commitment to excellent service will help create positive experiences for everyone who visits us.

Responsibilities

• Greeting and welcoming customers, supporting the customer journey through to checkout.
• Answering, screening, and forwarding incoming customer queries via phone calls, and proactively managing the local mailbox and emails.
• Keeping reception and waiting areas well presented.
• Dispatching customer reports from centres within the desired time frame, including effective management of abnormal results.
• Ensuring all customers have the correct paperwork, including appointment packs, clinical file preparation and consent forms.
• Managing results effectively (receiving, scanning, uploading) and following up with suppliers to meet agreed SLAs.
• Maintaining accurate customer details, booking, changing and rescheduling appointments on EXACT/BOSS/Meddbase, processing payments, invoices, added charges and credit notes upon departure.
• Organising documents to ensure quick turnaround, working in date order and prioritising to meet deadlines.
• Assisting with bookings of mammograms and MSK referrals where delivered at the centre.
• Collecting, opening, date‑stamping, distributing incoming post, and posting outgoing post.
• Generating letters as required by the business.
• Monitoring stocks and ordering goods when required.
• Processing invoices and delivery notes in accordance with Bupa policy.
• Playing an active part in ensuring well‑presented facilities through pro‑activity and effective escalation as and when required.

Key Skills & Qualifications

• Excellent communication skills, both written and verbal.
• Delivery of outstanding customer service by being friendly and welcoming.
• Administrative and reception experience.
• Well‑organised, reliable and proactive attitude.
• Computer literate.
• Knowledge of medical terminology (desirable).

Personal Characteristics

• Flexible with hours, days and shift patterns.
• Adaptable to a changing environment.
• Resilient and driven to provide a world‑class service in challenging situations.
• Well‑developed communication skills.
• Effective time management.
• Ability to work autonomously in a busy environment.
• Understanding of the business environment.
• Ability to work well within a multi‑disciplinary team.

Job Details

Permanent, full time, 37.5 hours. Monday to Friday on shifts between 8am – 10pm and Saturday 9am – 5pm. £26,800 per annum plus excellent benefits.

Why Bupa?

We're a health insurer and provider with no shareholders, so our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We encourage diversity, respect different backgrounds and actively support people with disabilities. Bupa is a Level 2 Disability Confident Employer, offering interviews or assessments to all disabled applicants who meet the minimum criteria and ensuring reasonable adjustments.

Benefits

• 25 days holiday, increasing through length of service, with the option to buy or sell.
• Bupa health insurance as a benefit in kind.
• Long Service rewards – ecards, extra holidays and money for each milestone at Bupa.
• Interest‑free annual travel loan for public transport tickets.
• Wagestream – early access up to 40 % of earned wages.
• Competitive pension plans and parental leave options, including unique products such as our Menopause plan.
• My Bupa Extras – discounts at retailers and a wide range of wellbeing tools and content.