Administrative Assistant

ARCH EUROPE INSURANCE SERVICES LTD; Colchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading insurance services provider in the United Kingdom is seeking an Insurance Support Administrator to provide vital administrative support to their National Underwriting Hub. The successful candidate will manage customer and broker inquiries, ensuring accuracy and efficiency in handling high volumes of work. A proactive approach and continuous improvement mindset are essential for this role, along with a willingness to learn through ongoing training.

Qualifications

• Proactive approach to data management and accuracy.
• Ability to handle high volumes of work efficiently.
• Willingness to undertake ongoing training.

Responsibilities

• Provide administrative support to the National Underwriting Hub.
• Manage phone calls from customers/brokers for Motor Insurance Database.
• Seek feedback for process improvements and maintain quality.

Job description

Overview

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.

Job Title - Insurance Support Administrator

Responsibilities

• Provide administrative support to the National Underwriting Hub. Key areas include a variety of IT system processing activities and managing phone calls from customers/brokers to assist with Motor Insurance Database enquiries.
• Effectively manage high volumes of work, ensuring accuracy and efficiency while adapting to tasks with differing service levels.
• Utilise a proactive approach to obtain additional data, where there may be gaps in information. Continuously monitor and manage queried items of work through to completion.
• Undertake initial and ongoing training to ensure the highest quality is maintained on current and new activities, increasing knowledge and skills.
• Seek out and feedback process improvements, adopting a continuous improvement mindset.
• Work with colleagues, and other members of the UK Regional Division, to deliver automation of tasks, wherever possible.

About the role and location

Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn’t the right fit but you’re interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch’s Talent Acquisition team.

14101 Arch Europe Insurance Services Ltd