Administrative Assistant

Richmond Villages; Chertsey; On-site; GBP 40,000 - 60,000; Full time

Job summary

A healthcare provider in Chertsey is seeking an Administrative Assistant to handle reception and administrative duties. The role involves welcoming customers, managing inquiries, and ensuring an excellent service experience. Ideal candidates will possess strong communication skills and prior administrative experience. This position offers a full-time contract with a competitive salary of £26,800 per annum and attractive benefits including health insurance and holidays.

Benefits

25 days holiday

Bupa health insurance

Interest-free annual travel loan

Wagestream access

Competitive pension plans

Qualifications

• Must have excellent written and verbal communication skills.
• Experience in administrative roles is essential.
• Proven ability to deliver outstanding customer service.

Responsibilities

• Manage all administrative and receptionist activities.
• Welcome customers and support their journey through the centre.
• Ensure customer reports are dispatched in a timely manner.

Skills

Excellent communication skills

Outstanding customer service

Administrative and reception experience

Organised and proactive attitude

Computer literate

Knowledge of medical terminology

Job description

Administrative Assistant - Mindplace

Mindplace Chertsey, 124 Melita House, Chertsey, KT16 8LA

Permanent, Full time, 37.5 hours. Monday to Friday on shifts between 8am - 10pm & Saturday 9am - 5pm

£26,800 per annum plus excellent benefits

We believe caring for your mind should feel as natural as caring for your body. That’s why we’re creating dedicated spaces with expert face‑to‑face support, grounded in nearly 80 years of trusted Bupa care.

As an employee at Bupa, our patients will be your top priority. With no shareholders, we reinvest our profits back into our business to give you the extra time and technology you need to make a difference to our patients every day.

We make health happen

We are looking for a dedicated individual to efficiently and effectively manage all administrative and receptionist activities. This role is essential for the smooth operation of our centre and is crucial in providing outstanding customer service. You will be a key support network, ensuring that every interaction with our customers, both adults and children, is special and memorable. Your commitment to excellent service will help create positive experiences for everyone who visits us.

You’ll Help Us Make Health Happen By

• Greeting and welcoming customers in addition to supporting the customer journey throughout the centre right through to a thorough checkout
• Answering, screening and forwarding incoming customer queries via phone calls and proactively managing local mailbox and emails
• Proactively maintaining a well‑presented reception and waiting areas
• Ensuring customer reports are dispatched from centres within the desired time frame, including effective management of abnormal results
• Ensuring all customers have the correct paperwork to support their visit – appointment packs (where applicable), clinical file preparation and consent forms
• Effective results management (including receiving, scanning, and uploading) and follow‑up of suppliers to ensure turnaround within the agreed SLA
• Ensuring all customer details are correct, customers are arrived, appointments booked, changed, and rescheduled on EXACT/BOSS/Meddbase; processing payments, invoices, added charges and credit notes upon customer departure
• Organising herself to ensure a quick turnaround of documents, working in date order and prioritising to meet deadlines
• Assisting in bookings of mammograms and MSK referrals (where delivered at the centre)
• Post – collect, open, date stamp, distribute incoming post, and post outgoing post
• Generate letters as required by the business
• Monitor stocks and order goods when required
• Process invoices/delivery notes as per Bupa policy
• Play an active part in ensuring well‑presented facilities through pro‑activity and effective escalation as and when required

Key Skills / Qualifications Needed For This Role

• Excellent communication skills, both written and verbal
• Deliver outstanding customer service by being friendly and welcoming
• Administrative and reception experience
• Well organised, reliable and proactive attitude
• Computer literate
• Knowledge of medical terminology (desirable)

Personal Characteristics

• Flexible with hours, days and shift patterns
• Adaptable to a changing environment
• Resilient and driven to provide a world‑class service in challenging situations
• Well‑developed communication skills
• Effective time management
• Ability to work autonomously in a busy environment
• Understanding of the business environment
• Ability to work well within a multi‑disciplinary team

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family‑friendly benefits.

• 25 days holiday, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• Long Service – for every milestone at Bupa we reward you with e‑cards, extra holidays and money!
• Interest‑free annual travel loan to enable the purchase of public transport annual season tickets
• Wagestream – access up to 40% of your earned wages within minutes
• Competitive pension plans and parental leave options, plus unique products such as our menopause plan
• My Bupa Extras – discounts at your favourite retailers, plus a huge range of tools, content and information to support your wellbeing

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to "Be you at Bupa"; we champion diversity and understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone who needs them.

Time Type – Full time

Job Area – Administration

Locations:
Mindplace Chertsey