Administration/Waiting List Manager – Medicine

NHS Scotland; Glasgow; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading healthcare provider in Scotland is seeking a proactive individual to manage specialty waiting lists and ensure compliance with treatment time guarantees. The ideal candidate will have strong communication skills, experience in waiting list management, and the ability to support a diverse workforce. This role offers the opportunity to improve service provision to patients while leading administration efforts in the healthcare sector.

Qualifications

• Keen to develop and support new ideas to improve service provision to patients.
• Ability to manage deadlines and respond to changing priorities.

Responsibilities

• Direct management of specialty waiting lists and times.
• Lead role in administration and waiting list training.
• Ensure effective clerical services to support clinical delivery.
• Direct line management of designated administration staff.

Skills

Excellent communication and interpersonal skills

Ability to work under pressure

Experience in waiting list management

Staff management

Job description

NHS Greater Glasgow and Clyde is one of the largest healthcare systems in the UK employing around 40,000 staff in a wide range of clinical and non‑clinical professions and job roles. We deliver acute hospital, primary, community and mental health care services to a population of over 1.15 million and a wider population of 2.2 million when our regional and national services are included.

General Medicine (South Sector) provides comprehensive inpatient and outpatient services to the population of NHS Greater Glasgow & Clyde and the West of Scotland. The General Medicine inpatient service is primarily based at the Queen Elizabeth University Hospital (QEUH) and Gartnavel General Hospital. Outpatient services are located on three sites, Gartnavel General Hospital, New Victoria ACH, and QEUH. The service supports an extensive range of specialties and sub specialties, Gastroenterology, Respiratory, Cardiology, Inherited Cardiac Conditions, Diabetes and Endocrinology, Rheumatology, Immunology, General Medicine and Respiratory and Cardiac Physiology.

Key Responsibilities

• Direct Management of designated Specialty Waiting Lists and Waiting Times, ensuring compliance with Treatment Time Guarantees (TTG) and Waiting Time targets.
• Pro‑active lead role in Administration/Waiting List Training, management of clerical staff to ensure compliance with waiting list procedures, in line with ‘New Ways’ procedures and the Patients’ Rights Act.
• Ensure provision of effective administrative (clerical) services to support delivery of clinical services within area of responsibility.
• Direct Line Management responsibility for designated speciality administration staff.

Qualifications

• Excellent communication and interpersonal skills; keen to develop and support new ideas to improve service provision to patients and support creating a sustainable workforce.
• Ability to work under pressure, manage deadlines and respond to changing priorities; experience in waiting list management and staff management.

Informal contact: Chris Park – [e-mail]

Information for candidates

This post may close early to the volume of response. Please submit your application form as soon as possible. Due to the volume of applications that we receive, we will not be able to provide shortlisting feedback.

Equality, Diversity and Inclusion

NHS Greater Glasgow and Clyde – NHS Scotland encourages applications from all sections of the community. We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We support applications from across the Armed Forces Community, recognising military skills, experience and qualifications during the recruitment and selection process.

Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools, or other third‑party assistance to generate, draft or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies. Failure to comply with this requirement may result in your application being withdrawn from the application process.

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