Waiting List Manager

NHS Scotland; Glasgow; On-site; GBP 40,000 - 52,000; Full time

Job summary

A prominent healthcare provider in Glasgow is seeking an experienced manager to lead specialty waiting lists and maintain compliance with national standards. Responsibilities include proactive management, staff development, and ensuring patient-centred care. Candidates should possess excellent organisational skills, experience in staff management, and knowledge of patient administration procedures. This permanent full-time position offers competitive benefits, including annual leave and NHS pension membership.

Benefits

27 days annual leave plus public holidays

Membership of NHS Pension Scheme

Development opportunities including study bursaries

Confidential employee support services

Qualifications

• Lead proactive management of waiting lists and times.
• Ensure compliance with Treatment Time Guarantees.
• Support the development of patient administration services.

Responsibilities

• Manage department actions to resolve service delivery issues.
• Monitor and analyze waiting list data continuously.
• Train and develop administrative staff effectively.

Skills

Excellent organisational skills

Strong communication skills

Experience in staff management

Knowledge of patient administration

Understanding of Treatment Time Guarantee Targets

Education

SVQ Business & Administration at SCQF Level 6

HND Administration & IT

Job description

Overview

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The Role This role is responsible for the effective management of specialty waiting lists and waiting times, ensuring compliance with Treatment Time Guarantees and national standards. The post holder will provide proactive leadership within administrative and clerical services, supporting clinical teams to deliver high-quality, patient-centred care. The role involves managing resources, coordinating staff, and ensuring waiting list processes align with national policy, including Patient Rights and New Ways of Working.

Duration, Location and Working Pattern

• Permanent Contract
• Based in Royal Hospital for Children
• Full time (37 hours)
• Monday – Friday, core normal working office hours

Key Responsibilities

• Manage the department proactively and take remedial action as required to resolve disputes/problems in service delivery
• Support and promote the professional development of patient administration services across NHS Greater Glasgow and Clyde Acute Services
• Work collegiately with the Administration Governance Manager and other Waiting List Administration Managers to develop and implement best practice consistently across the service
• Constant, vigilant monitoring & analysis of waiting list data
• Responsible for the effective training and development of administrative & clerical staff to support them in the delivery of their remit and responsibilities
• Ensure all administrative staff are compliant with Statutory and Mandatory Training requirements
• Promote and maintain a patient centred care ethos which supports effective ways of working and positive behaviours and attitudes to deliver a high quality patient experience.

Knowledge, training, qualifications and/or experience required to do the job

Essential Skills

• Excellent organisational & communication skills
• Experience in managing a number of staff (potentially across a number of sites)
• Knowledge of patient administration procedures and practices
• Knowledge of New Ways policy and Treatment Time Guarantee Targets

Desirable Qualifications

• SVQ Business & Administration at SCQF Level 6
• HND Administration & IT

What We Offer

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

Interested?

If you would like to find out more, we would love to hear from you.

For An Informal Discussion, Please Contact

Craig Spinks, Clinical Services Manager, On 0141 201 3332

Details on how to contact the Recruitment Service and the Recruitment Process:

This post may close early to the volume of response. Please submit your application form as soon as possible. Due to the volume of applications that we receive, we will not be able to provide shortlisting feedback.

From 1 April 2026, the Agenda for Change full-time working week will reduce from 37 hours to 36 hours. Part-time working hours will be reduced on a pro-rata basis. A corresponding increase in the hourly rate will apply, ensuring that overall pay remains unchanged.

NHS Greater Glasgow and Clyde recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as “various”, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.

Candidates must provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools or other third-party assistance to generate, draft or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies. Failure to comply with this requirement may result in your application being withdrawn from the recruitment process.

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