Administration Team Leader – Targeted

NSW Health; Tamworth; On-site; GBP 36,000 - 37,000; Full time

Job summary

A regional health service in Tamworth is seeking a Team Lead to oversee an administrative team in providing patient-centred care. This role involves leading a team of 17 staff, managing workflows, and supporting outpatient services. The ideal candidate will have strong people management skills and experience in a healthcare environment. Competitive remuneration and flexible part-time arrangements are available.

Benefits

Comprehensive training

Extra day off per month

4 weeks annual leave

Employee Assistance Program

Salary packaging options

Qualifications

• Strong people management skills with a compassionate approach.
• Experience in guiding administrative teams in healthcare settings.
• Knowledge of Medicare billing processes highly valued.

Responsibilities

• Lead and manage a team of administrative staff.
• Allocate work and manage workflow effectively.
• Guide on billing and legislative changes for Medicare.

Skills

People management

Effective communication

Billing knowledge

Job description

Are you a natural leader with a passion for patient‑centred care?

Remuneration: $72,285.58 - $73,940.16 p.a. + Superannuation + Salary Packaging

Employment Type: Permanent, Full Time, 38 hrs/week

Position Classification: Administration Officer Level 4

Location: Tamworth Hospital, Australia

Requisition ID: REQ613638

Closing Date: Monday, 10th November 2025

Tentative Interview Date: Friday, 14th November

The Tamworth Cancer Centre is seeking an experienced Team Lead to guide and support our dedicated administrative team.

This Monday to Friday role offers flexibility within business hours, and we’re happy to consider part-time arrangements (minimum 30 hours per week) for the right candidate.

Whilst this position is open to all individuals, it is targeted to Aboriginal or Torres Strait Islander people under section 21 of the Anti‑Discrimination Act 1977. Aboriginal or Torres Strait Islander people are encouraged to apply and consideration will be given to suitable Aboriginal or Torres Strait Islander applicants to promote equal or improved access. Aboriginal or Torres Strait Islander applicants must demonstrate Aboriginal or Torres Strait Islander status in addition to addressing the selection criterion.

Your Next Step

As Team Lead, you will oversee a team of 17 admin staff, ensuring smooth operations in supporting oncology outpatients, infusion services, specialist medical staff, and outpatient typing services. You’ll be the go‑to resource for workflow management, staff development, and Medicare billing guidance, helping our team deliver high‑quality, patient‑focused care.

Key Responsibilities

• Lead and manage a team of administrative staff, fostering a supportive, patient‑centred culture.
• Allocate work, manage workflow, and ensure processes are understood and followed.
• Provide guidance on billing and legislative changes for Medicare bulk billing.
• Manage staff rostering, performance reviews, and coaching.
• Conduct staff meetings, ensure workplace safety, and coordinate annual quality audits.
• Provide sector support to the Operations Manager for Cancer and Outpatient services.
• Collaborate across disciplines, including radiation therapy, nursing, specialists, and doctors.

What Makes You a Great Fit

We’re looking for a leader who combines strong people management skills with a compassionate, empathetic approach, inspiring their team to put patients at the heart of everything they do. You will be a clear and confident communicator, able to negotiate effectively and explain complex processes in a way that empowers your staff, while strong knowledge of billing in an outpatient area is highly valued. Above all, you’ll champion a patient‑centred philosophy, ensuring every decision supports the best possible experience for those in our care.

Why this Opportunity?

• Lead a collaborative and dedicated team in a supportive environment.
• Receive comprehensive training and ongoing support to ensure your success.
• An extra day off a month.
• 4 weeks annual leave and paid parental leave (for eligible employees).
• Increase your take home pay with Salary packaging, Novated Leasing and Fitness Passport options.
• Employee Assistance Program (EAP) to promote your wellbeing.

Need more information?

For role related queries or questions contact Margaret Macpherson. For additional information on the position, please refer to the Position Description and applying instructions provided by the employer.

Information for Applicants

At Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace. Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare to our community. We encourage people with diverse lived experiences to apply.

Applicants will be assessed against the essential requirements and selection criteria contained within the position description. For assistance addressing selection criteria visit https://bit.ly/3vL5fq2

Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit: https://bit.ly/HNEHealthSteppingUp

This is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015 for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.

Salary packaging is beneficial to most Hunter New England Health employees and may increase your take‑home pay. Salary package a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt. Find out more by contacting SalaryPackagingPLUS via [e-mail] or 1300 40 25 23.