Administration Team Leader

Axis Europe; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A repairs services company in the City of London is seeking a dedicated individual to oversee the day-to-day administration of their Repairs services. The role requires excellent customer service skills, the ability to prioritize issues, and a capacity to work under pressure. Benefits include 25 days of annual holiday plus bank holidays, long service awards, and flexible volunteer days.

Benefits

25 + Bank holidays

Long service awards

Perkbox benefits

Paid yearly volunteer days

Responsibilities

• Undertake audits of your team's work weekly.
• Support the office manager as required.
• Manage the Repair and communal repairs mailboxes.
• Manage the Supervisor admin function.

Skills

Excellent Customer Service skills

Problem solving

Ability to prioritise issues

Ability to meet tight deadlines

Ability to work under pressure

Job description

Managing the day‑to‑day administration of the Repairs services of the business, in such a way that the performance customer service targets are continuously met.

Responsibilities

• Undertake audits of your team's work, to be carried out weekly and any errors brought to your team's attention. (These must be kept for monitoring purpose).
• Undertake audits of your team's work, to be carried out weekly and any errors brought to your team's attention. (These must be kept for monitoring purpose).
• Support the office manager as required.
• Management of the Repair and communal repairs mailboxes.
• Management of the Supervisor admin function.

Qualifications

• Excellent Customer Service skills with a can-do approach to problem solving is essential.
• Willing to go the extra mile to deal with a difficult situation.
• Ability to prioritise issues.
• Ability to meet tight deadlines.
• Ability to work under pressure.

This list of responsibilities and requirements are not exhaustive, and some degree of flexibility is required to support the success of the department.

Benefits

• Annual holiday; 25 + Bank holidays
• Long service awards; continuous service at key achievements are rewarded
• Perkbox; from free coffees and cinema tickets to trips away and much more
• Volunteer day; paid yearly volunteer days for a worthy cause