Administration Team Leader

NHS; Bedford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare organization is seeking a flexible and self-motivated individual for the administration team leader position in Bedford. The successful candidate will support the senior leadership team to ensure high-quality administration services in GP surgeries. Key responsibilities include managing the administration team, communicating effectively with patients and staff, and ensuring smooth operations. Candidates should have strong administrative skills, customer service experience, and familiarity with GP clinical systems. This full-time role promises a vibrant work environment.

Qualifications

• Experience in a customer service/front line environment.
• Ability to manage a heavy workload.
• Medical terminology knowledge is advantageous.

Responsibilities

• Support the senior leadership team in delivering quality administration services.
• Line manage the practice administration team.
• Communicate with patients and staff to ensure surgeries run smoothly.

Skills

Customer service experience

Competent IT skills

Strong administration skills

Time management

Excellent communication

Adaptable and friendly

Tools

TPP SystmOne

Job description

Job Summary

Wootton Vale and Shortstown surgery has an exciting administration team leader opportunity for a flexible, self‑motivated and hardworking individual. This position is offered on a full‑time basis. The role will require you to support the senior leadership team to ensure the delivery of high‑quality administration services in our primary care GP surgeries, through the effective organisation and delivery of services by our administration and reception team.

• Communicate with patients, visitors and practice staff to ensure surgeries run smoothly and on time.
• Line manage and provide day‑to‑day leadership to the practice administration team.
• Ensure procedures are maintained.
• Invite and recall patients for eligible health and routine checks.
• Prepare the staffing rotas and task lists for the administration team.
• Assist with prescription requests.
• Work in collaboration with other members of the management team to enable the practice to meet its agreed aims and objectives within a profitable, efficient, safe and effective working environment.
• Act as a role model, demonstrating leadership, training/mentoring and promoting the standards expected by the practice, and creating the energy and enthusiasm for the service.

Some flexibility is required as you will sometimes be required to work additional or alternative hours to cover for colleagues. For further duties, please see job description attached.

Main duties of the job

To support the senior leadership team and ensure the provision of high‑quality administration services in our primary care GP surgeries.

Experience and attributes

If you would like to be considered for this position, you will have the following experience and attributes:

• Experience working in a customer service/front line environment.
• Competent IT skills.
• GP practice experience using TPP SystmOne or another GP clinical system desirable.
• Medical terminology an advantage.
• Adaptable and friendly, with strong administration, time‑management and organisational skills.
• An excellent communicator able to work in a confidential and discreet manner.
• Able to multi‑task, work hard and resolve problems/issues.
• Manage a heavy workload.
• Able to work as part of a multi‑disciplinary team, as well as demonstrating the ability to work independently.

About Us

We are a friendly surgery with a list size of over 18,000 patients, over two sites, Wootton Vale (MK43 9JJ) and branch site Shortstown Surgery (MK42 0GS). Both practices are based on the outskirts of Bedford town centre and have easy access and free on‑site car parking. Both practices share the same clinical and management teams, and are active members of our PCN (Caritas). We have good appointment access, which means happy patients, and a strong teamwork ethos that includes an established clinical pharmacy team, GPs, nurses, physician associates, and a clinical liaison team who look after the clinical staff. We embrace IT and automation and often pilot new innovations. We are an accredited GP training practice for nurses, pharmacists and doctors. For further information please visit www.woottonvale.co.uk.

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Details

Date posted: 06 January 2026

Salary: Depending on experience

Contract: Permanent

Working pattern: Full‑time

Reference number: 29281

Job locations:

• Fields Road, Wootton, Bedford, Bedfordshire, MK43 9JJ
• Wootton – Bedford – Bedfordshire – MK43 9JJ

Person Specification

• If you are a well‑organised person, who thrives in a busy working environment where no two days are the same, we'd love to hear from you.

Employer details

Employer name: Primary Care Careers

Address: Fields Road, Wootton, Bedford, Bedfordshire, MK43 9JJ

Employer's website: https://www.eoeprimarycarecareers.nhs.uk/