Administration Support Officer | Cheshire and Wirral Partnership NHS FoundationTrust

Cheshire and Wirral Partnership NHS Foundation Trust; Ellesmere Port; On-site; GBP 20,000 - 30,000; Full time

Job summary

A healthcare organization in Ellesmere Port seeks a candidate to provide high-quality administration support to Therapy Services. Responsibilities include managing a reception for patients and handling appointment scheduling using Cerner and/or Emis systems. The ideal candidate will partake in various administrative duties while undergoing a structured induction program. Applications are welcome until December 28, 2025, with training provided to ensure competency in the role.

Responsibilities

• Partake in a reception and appointment service for all patients attending Therapy Services.
• Log all patient referral letters onto the scheduling system.
• Handle telephone calls appropriately, including message taking and forwarding.

Job description

Overview

To provide an effective, high quality administration support to Therapy Services working within the Therapies department.

Organisation

The Joint Therapy Services team is a forward-looking, proactive multidisciplinary team providing therapy services across the acute and primary healthcare sector within West Cheshire Area.

Shortlisting and Interview Dates

Shortlisting for this vacancy is due to commence on 29/12/2025 and the proposed interview date is 05/01/2026.

Responsibilities

To partake in a reception and appointment service for all patients attending Therapy Services. To undertake duties associated with the registration routines of Cerner and/or Emis including logging all patient referral letters onto the scheduling system, carrying out the referral action, and making walk‑in appointments. To answer the appointments hotline and deal with telephone calls appropriately, including message taking and forwarding.

Employment Details

All new starters will commence in post on one fixed start date each month, in line with our Prepare to Care (P2C) induction programme date. P2C offers up to 3 weeks training to support you to meet the induction / initial training requirements of the role.

Contact

For further guidance or assistance with your application, contact our recruitment team via email at [e-mail] or by calling 01244 393100.

Equality and Accessibility

If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the ‘essential’ criteria described in the person specification for an available position, please answer ‘YES’ to the question: ‘Do you wish to be considered under the Guaranteed Interview Scheme?’

Closing Date

This advert closes on Sunday 28 Dec 2025.