Administration Support Officer

Brook Street; Weymouth; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading staffing agency is seeking an Administrative Support Officer for HM Land Registry in Weymouth. The role involves providing clerical support, managing application processes, and maintaining accurate records. Ideal candidates will have strong attention to detail, teamwork skills, and proficiency in Microsoft Office. This is a fully office-based position with a pay rate of £13.90 per hour.

Qualifications

• Strong attention to detail and accuracy.
• Ability to follow written procedures effectively.
• Experience working as part of a team to achieve common goals.
• Excellent organisational and time management skills.
• Effective verbal and written communication skills.
• Proficiency in Microsoft Office (Outlook, Word, Excel).
• Previous experience in administration and/or customer service in an office-based environment.

Responsibilities

• Control the distribution and allocation of applications.
• Investigate current reports and refer as appropriate.
• Liaise with operational teams on escalation of applications.
• Maintain application lists.
• Handle correspondence via phone or email with customers.
• Maintain accurate records of actions taken using PAS.
• Identify recurring processing issues to support continuous improvement.
• Perform additional administrative tasks as required.

Skills

Strong attention to detail and accuracy

Ability to follow written procedures effectively

Experience working as part of a team

Excellent organisational and time management skills

Effective verbal and written communication skills

Proficiency in Microsoft Office

Experience in administration and/or customer service

Tools

Microsoft Office (Outlook, Word, Excel)

Job description

Location: Weymouth, DT4 | Fully Office-Based

Pay Rate: £13.90 per hour

Contract Type: Temporary (initial 6-month period, pending extension review)

Hours: 37.5 hours per week

Start Dates:

• First intake: Early December or ASAP
• Second intake: January, 2026

About the Role

We are seeking an Administrative Support Officer to join a service-wide team at HM Land Registry. This role involves providing clerical and administrative support across a range of operational duties, helping manage the backlog of cases and ensuring work is directed to the appropriate areas of the business. You will play a key role in maintaining service efficiency.

Key Responsibilities

• Control the distribution and allocation of applications
• Investigate current reports and refer as appropriate
• Liaise with operational teams on escalation of applications
• Maintain application lists
• Handle correspondence via phone or email with customers when required
• Maintain accurate records of actions taken using Points Arising Screen (PAS) and any issued correspondence
• Identify recurring processing issues or gaps in documentation to support continuous improvement
• Perform additional administrative tasks as required

Team Contribution

• Support the Steering Team and participate in embedding changes to deliver service improvements
• Stay connected to Service Line initiatives and maintain relevant standard operating procedures

Essential Experience and Skills

• Strong attention to detail and accuracy
• Ability to follow written procedures effectively
• Experience working as part of a team to achieve common goals
• Excellent organisational and time management skills
• Effective verbal and written communication skills
• Proficiency in Microsoft Office (Outlook, Word, Excel)
• Previous experience in administration and/or customer service in an office-based environment

Additional Requirements

• Flexibility to accommodate occasional changes in working hours to meet operational demands

Interested? Apply now to join a dynamic team and make a real impact in supporting HM Land Registry operations.