Administration Support Officer

Places for People; Northwich; Hybrid; GBP 22,000 - 30,000; Full time

Job summary

A leading property management company is seeking an Administration Support Officer to join their compliance team in Northwich. The role requires strong Excel skills and attention to detail. Responsibilities include monitoring supplier performance and administering legal instructions. This hybrid position offers flexible working hours, 27 days holiday, life assurance, and opportunities for professional development.

Benefits

27 days holiday plus Bank Holidays

Option to buy/sell up to 5 days annual leave

Life Assurance Cover

Free Healthcare cashback Plan

Sponsorship for study and professional qualifications

Pension scheme matched up to 7%

Access to shopping discounts through Our Place Rewards

Qualifications

• Experience using Excel functions like VLOOKUP.
• Excellent time management.
• Customer-focused communication skills.

Responsibilities

• Administer regulatory legal instructions and update internal databases.
• Monitor supplier performance against SLAs and ensure timely reporting.
• Manage and analyze compliance data using Excel.
• Respond to internal and external compliance queries.
• Support the resolution of non-compliance issues.

Skills

Intermediate Excel skills

Strong attention to detail

Confident communicator

Ability to work independently

Proficiency in Microsoft Word and Outlook

Job description

Are you detail-oriented, organised, and confident Administrator who is looking to join a company committed to promoting Employee growth? We're looking for a proactive Administration Support Officer to join our compliance team at Residential Management Group and help ensure regulatory legal requirements are met efficiently and accurately.

Working Hours

37.5 hours per week – a 7.5 hour shift between 8 AM and 6 PM – we offer flexible working hours around these times

Where will I be working?

You will be based at our offices in Northwich, CW9 7LN. This is a hybrid role consisting of 4 days per week in the office and 1 from home. Initially you will be asked to work 5 days per week in the office until training is completed

About the Role

As a key member of the Compliance team, you'll be responsible for:

• Administering regulatory legal instructions and updating internal databases.
• Monitoring supplier performance against SLAs and ensuring timely reporting.
• Using Excel (including VLOOKUPs) to manage and analyse compliance data.
• Responding to internal and external compliance queries with clarity and professionalism.
• Supporting the resolution of non-compliance issues to reduce risk to the company and clients,

What We're Looking For

• Intermediate Excel skills – you should be confident using functions like VLOOKUP to manage and interpret data.
• Strong attention to detail and excellent time management.
• Confident communicator with a customer-focused approach.
• Ability to work independently and collaboratively.
• Proficiency in Microsoft Word and Outlook.

Desirable

• Experience in the property management industry.
• Basic understanding of compliance processes.

What does RMG have to offer you?

• 27 days holiday plus all Bank Holidays
• Option to buy/sell up to 5 days annual leave each holiday year
• Life Assurance Cover
• Free Healthcare cashback Plan (re-claiming for things like optical treatment (plus an optical discount voucher) and dental care, physiotherapy and GP Charges – plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services)
• Sponsorship for study and professional qualifications (up to 4 study days)
• Pension scheme (matched up to 7%) and Life assurance (4 x annual salary)
• As part of Places for People Group (RMG's parent company), you will have access to Our Place Rewards, where you can choose from a huge range of shopping discounts, instore vouchers and reloadable e-cards, earn cashback on on-line purchases and take advantage of many exclusive offers!