Administration Support Officer

Alfianni Online - Artist Netwerk; Newcastle upon Tyne; On-site; GBP 24,000 - 27,000; Full time

Job summary

A reputable healthcare institution in Newcastle upon Tyne seeks an Administration Support officer to provide efficient administration services to the Endoscopy department. Applicants should demonstrate strong communication and organizational skills, along with experience in NHS settings. This permanent full-time role offers a salary ranging from £24,937 to £26,598 per annum, with an emphasis on teamwork and efficiency in booking processes.

Qualifications

• Experience of NHS computerised systems / PAS.
• Clerical related qualification e.g. RSA II Typing or equivalent.
• Computer qualification e.g. ECDL / CLAIT.

Responsibilities

• Provide comprehensive and efficient administration support to Endoscopy services.
• Organise and co-ordinate the endoscopy booking process in line with national NHS diagnostic targets.

Skills

Good communication skills

Good organisational skills

Good interpersonal skills

Ability to work effectively as part of a multidisciplinary team

High level of accuracy and presentation

Education

Good standard of English Language / Maths at GCSE or equivalent

NVQ Level 3 or equivalent experience

Tools

Microsoft Office

Job description

Job Summary

An exciting opportunity has arisen within Endoscopy Services for a highly motivated, enthusiastic and experienced Administration Support officer based at Freeman Hospital. Applicants must be able to demonstrate excellent communication, organisational and interpersonal skills, as liaison with other disciplines and patients is an integral part of this role.

• Interview Date: 26th November 2025
• 37 hours 30 minutes per week
• Redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying.

Main duties of the job

The applicant will be required to provide and maintain a high-quality service to co‑coordinate the endoscopy booking system and ensure all patient appointments are sent out in a timely manner in accordance with the national diagnostic waiting times. The applicant will also be required to perform other clerical duties within the service.

It is desirable that applicants have experience and knowledge of medical NHS settings, patient processes and booking systems. Applicants should be well‑motivated, able to work under pressure, accurately and efficiently, both on their own and as part of a team. The role will be working in a booking office with a number of colleagues, organising and processing appointments for patients attending hospital for endoscopic procedures.

About Us

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

Our staff oversee around 6,500 patient contacts every day, delivering high standards of healthcare from the following sites: Freeman Hospital, Royal Victoria Infirmary (RVI), Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site), Newcastle Dental Hospital, Newcastle Fertility Centre, Northern Centre for Cancer Care, North Cumbria, Northern Genetics Service, Cramlington Manor Walks.

Details

• Date posted: 10 November 2025
• Pay scheme: Agenda for change
• Band: 3
• Salary: £24,937 to £26,598 per annum
• Contract: Permanent
• Working pattern: Full-time
• Reference number: 317-2025-45-33-DR
• Job location: Freeman Hospital – 317 01 Freeman Hospital, NE7 7DN

Job Responsibilities

The primary focus of the role will be to be part of a team providing comprehensive and efficient administration and clerical services to the Trust‑wide Endoscopy services and to organise and co‑coordinate the endoscopy booking process in line with national NHS diagnostic targets.

Person Specification

Essential Qualifications

• Good standard of English Language / Maths at GCSE or equivalent
• NVQ Level 3 or equivalent experience

Desirable Qualifications

• Computer qualification e.g. ECDL / CLAIT
• Clerical related qualification e.g. RSA II Typing or equivalent

Essential Knowledge

• General clerical experience, knowledge of Microsoft Office
• Experience of NHS computerised systems / PAS

Essential Skills

• Good communication skills
• Good organisational skills and ability to prioritise workload
• Good interpersonal skills
• Able to work effectively as part of a multidisciplinary team
• Ability to work to deadlines
• Ability to make decisions
• High level of accuracy and presentation

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer Details

The Newcastle upon Tyne Hospitals NHS Foundation Trust

Address: Freeman Hospital – 317 01 Freeman Hospital, NE7 7DN

Website: https://careers.nuth.nhs.uk/why-us