Administration & Support Coordinator

Hewett Recruitment; Bewdley; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A community support organization is seeking an Administration & Support Coordinator based in Bewdley. This role offers the chance to provide vital administrative and operational support, ensuring key activities run smoothly. The position requires excellent communication and organizational skills, with the option for remote work available. Applicants must have their own transport and be willing to occasionally work on-site.

Qualifications

• Excellent written and verbal communication skills.
• Strong listening and empathy when supporting individuals and communities.
• Highly organised, flexible, and detail focused.
• Comfortable managing multiple priorities in a fast-moving environment.

Responsibilities

• Act as the first point of contact for helpline calls and inbox enquiries.
• Maintain accurate records of all enquiries.
• Coordinate staff training sessions and support internal teams.
• Provide data and administrative support to colleagues.

Skills

Communication skills

Listening and empathy

Organisational skills

IT skills (Excel)

Collaborative team player

Job description

Administration & Support Coordinator

Bewdley, Worcestershire (remote / WFH available).
Own Transport Essential.
Monday to Friday 9am to 5:30pm.
From £25,000 annual salary.

Are you an organised, proactive team player who thrives on variety and enjoys supporting people? An organisation dedicated to providing community support in times of need, is seeking an Administration & Support Coordinator to act as the central link between teams and ensure key activities run smoothly. No two days will be the same - this is an opportunity to make a meaningful impact while developing a wide range of skills.

About the Role

This is a pivotal position within the organisation, providing administrative, operational and community-focused support. You'll handle enquiries, support internal teams, maintain essential data systems, and help ensure vital services run efficiently.

Key Responsibilities

• Act as the first point of contact for helpline calls and inbox enquiries.
• Provide advice, information and follow-up support.
• Maintain accurate records of all enquiries.
• Coordinate staff training sessions and internal meetings.
• Provide data and administrative support to colleagues across the organisation.
• Maintain databases, contact lists, and Mailchimp records.
• Accounts admin support such as inputting invoices, timesheet allocations and the management of credit card receipts.
• Build and maintain relationships with community groups and support wider communications.
• HR administration support, such as recruitment advertising, candidate management, DBS checks and onboarding documentation.
• Assist with resources for promotional activities and attend exhibitions when required.

Requirements

• Excellent written and verbal communication skills.
• Strong listening and empathy, particularly when supporting individuals and communities.
• Highly organised, flexible, and detail focused.
• Collaborative team player who brings a solution-focused approach.
• Comfortable managing multiple priorities in a fast-moving environment.
• Strong IT skills, particularly a good understanding of Excel.

PLEASE NOTE, although this role offers the option to work primarily on a remote / WFH basis, candidates MUST have their own transport and live within a reasonable commuting distance of Bewdley. You will be expected on occasions to work locally with colleagues.