Administration Support / Care Navigator

NHS; City Of London; On-site; GBP 60,000 - 80,000; Part time

Job summary

A healthcare facility in Pinner is seeking an Admin support/Care Navigator to provide vital administrative support while ensuring efficient patient care. Responsibilities include managing patient queries, supporting the administration team, and engaging with external partners. The ideal candidate will have strong communication skills and relevant experience. This part-time position offers competitive pay of £12.21 an hour and a permanent contract.

Qualifications

• Experience of working with the general public.
• Experience of administrative duties.

Responsibilities

• Assisting in the administration and support operations of the practice.
• Managing requests from external organisations.
• Managing the referral process and queries.
• Supporting clinical staff with general tasks as needed.
• Completing opening and closing procedures.

Skills

Excellent communication skills (written and oral)

Strong IT skills

Clear, polite telephone manner

Competent in the use of Office and Outlook

Effective time management

Ability to work as a team member and autonomously

Good interpersonal skills

Problem-solving and analytical skills

Ability to follow policy and procedure

Education

GCSE Mathematics and English (C or above)

Job description

Job Summary

We are looking for an Admin support/Care Navigator to join our experienced team. The role involves sign‑posting patients to the appropriate healthcare professional or service, working as part of the practice's multidisciplinary team. In addition to core support duties, you will undertake reception & admin tasks, ensuring a polite and professional service to the patient population.

Responsibilities

• Assisting in the administration and support operations of the practice.
• Managing requests from external organisations such as the local police, solicitors, insurance companies, DVLA and other agencies (PMA).
• Managing the referral process and dealing with queries relating to referrals in a timely manner.
• Managing registrations to included processing, queries and deductions.
• Working with DPM on the practice patient recall system to update medical records and arrange appropriate review appointments to achieve maximum points in QOF, ES, LIS, LES, DES and target‑driven recall programmes.
• Summarising incoming medical records.
• Managing the patient information on display to include website, TV screen, social media accounts and waiting room noticeboards.
• Acting as focal point for the practice in managing requests from external organisations, including generating invoices for patient PMA requests.
• Acting as building fire marshal, ensuring evacuation lists are current and maintaining the visitor log.
• Maintaining the reception area, noticeboards, and supplies.
• Supporting clinical staff with general tasks as needed.
• Managing the movement of patient medical records and envelope management.
• Completing opening and closing procedures in accordance with the duty rota.
• Supporting pharmacist(s) in the management of prescriptions.
• Action of incoming emails and updating EMIS with read‑code data.

Care Navigator Duties

• Process and signpost patients to appropriate services.
• Managing phones appropriately.
• Initiating contact with and responding to requests from patients, team members and external agencies.
• Entering read‑code data on EMIS.
• Handling documents and inputting data into patient healthcare records.
• Directing requests for information to the appropriate team.
• Managing queries in an efficient and polite manner.
• Monitoring and maintaining the reception area and noticeboards.
• Supporting clinical staff with general tasks as needed.
• Acting on incoming emails.
• Completing opening and closing procedures.
• Supporting pharmacist(s) in prescription management.
• Managing the movement of patient medical records.
• Monitoring and replenishing supplies.
• Managing medical record envelopes.

Person Specification – Skills

• Excellent communication skills (written and oral).
• Strong IT skills.
• Clear, polite telephone manner.
• Competent in the use of Office and Outlook.
• Effective time management (planning and organising).
• Ability to work as a team member and autonomously.
• Good interpersonal skills.
• Problem‑solving and analytical skills.
• Ability to follow policy and procedure.

Person Specification – Qualifications

• GCSE Mathematics and English (C or above).

Person Specification – Experience

• Experience of working with the general public.
• Experience of administrative duties.

Person Specification – Personal Qualities

• Polite and confident.
• Flexible and cooperative.
• Motivated.
• Forward thinker.
• High levels of integrity and loyalty.
• Sensitive and empathetic in distressing situations.
• Initiative and judgement.
• Ability to work under pressure.

Other Requirements

• Flexibility to work outside of core office hours.
• Maintain confidentiality at all times.
• Disclosure Barring Service (DBS) check.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure and Barring Service (DBS) check.

Employer Details

Elliott Hall Medical Centre
Uxbridge Road
Pinner
Middlesex
HA5 4EA

Address: Uxbridge Road, Pinner, Middlesex, HA5 4EA
Website: https://www.ehmc.co.uk/

Job Information

Posted: 04 November 2025
Pay: £12.21 an hour
Contract: Permanent
Working pattern: Part‑time
Reference number: A1563‑25‑0005
Location: Uxbridge Road, Pinner, Middlesex, HA5 4EA