Administration Support Assistant

Benefact Group plc; Chesterfield; On-site; GBP 40,000 - 60,000; Full time

Job summary

A financial services group in Chesterfield is seeking an Administration Support Assistant to provide excellent service to clients. Responsibilities include maintaining records, managing inquiries, and ensuring high-quality service. Ideal candidates will have strong communication skills and office experience. This role offers benefits such as 23 days annual leave, a pension scheme, and opportunities for personal development.

Benefits

23 days annual leave plus bank holidays

Pension scheme

Financial support for professional qualifications

Regular training and CPD sessions

Social events and charity days

Qualifications

• Strong interpersonal and time management abilities.
• Excellent written and verbal communication skills.
• Proficiency in computer usage.

Responsibilities

• Create and maintain system records for new and existing cases.
• Respond to client and insurer inquiries via multiple channels.
• Manage payments and update client records as necessary.
• Assist with queries from other departments.
• Maintain personal and departmental diary systems.

Skills

Interpersonal skills

Time management skills

Written communication skills

Verbal communication skills

Computer skills

Analytical skills

Problem-solving skills

Job description

Working hours: 35 hours per week, Monday to Friday

Duration: Fixed Term Contract - 12 Months

Location: Barlborough, Chesterfield

About the role

Access Insurance, who are proudly part of Benefact Group, are looking for an Administration Support Assistant to join our Barlborough office.

To provide support to new and existing clients and service new and existing accounts, to include the retention of renewals to achieve company targets in accordance with company procedures and regulatory requirements. To be pro‑active in ensuring that a high quality service is provided to all clients at all times and to remain customer focused and embrace company ethics.

Joining our rapidly expanding and innovative Group presents a fantastic opportunity to develop your career and become an integral part of an inclusive, purpose‑led organisation.

Why join us?

Join a collaborative and inclusive culture that’s committed to making a difference and building a more sustainable future. Ranked amongst the UK’s top 50 Best Large Companies to Work For in 2024, we offer fantastic career and development opportunities within a rapidly growing, innovative Group — where all profits go to charity and good causes.

What you’ll be doing

• Ensure the system records are created and maintained for new business and existing cases.
• Respond to enquiries from clients and insurers received by telephone, letter, e‑mail. Issue renewals, documents and other information to clients.
• Chase and receive payments by cheque, credit card and direct debit where required. Issue invoices, policy documents and update client records, where appropriate.
• Assist with queries and referrals from other departments, where appropriate.
• Management of your personal and the departmental diary system, ensuring this is kept up to date.

What you’ll need to have

• Interpersonal skills
• Time management skills
• Written and verbal communication skills
• Computer skills
• Analytical and problem‑solving skills

What makes you stand out

• Office Experience
• Experience within the insurance industry

What we offer

• 23 days annual leave plus bank holidays
• A pension scheme
• A financial support scheme to obtain professional CII qualifications (Cert CII, Dip CII, ACII)
• Regular training, personal development and structured CPD sessions
• Various “happiness” perk schemes
• An internal mentoring and support structure
• A busy and challenging environment
• Regular social events and the opportunity to participate in fundraising and volunteering. 6 Charity days per annum
• A genuine desire to see our staff succeed, grow and progress within the company

About us

Access Insurance are Chartered Insurance Brokers and specialist advisers to charities, churches and community groups. Our mission is to help all types of charities and not‑for‑profits manage their risks by giving specialist advice and designing bespoke insurance policies. We are a business built on social enterprise principles and values. One of our key motivations for growth is to positively impact the sector through philanthropy.

Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade*, having given away £250 million since 2014. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size.

We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135‑year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.

At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone. If you need any additional support during the recruitment process, then please let us know.

*Directory of Social Change’s UK Guides to Company Giving 2017-26