Administration Supervisor

STERIS IMS; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare solutions provider is looking for an Administrator Supervisor to handle customer inquiries and various administrative tasks. You will be the initial point of contact for customers, ensuring smooth operations in the organization. Responsibilities include managing stock levels, supporting finance administration, and assisting with HR-related activities. This role requires a detail-oriented individual with strong organizational and customer service skills. Join us in making a difference in healthcare!

Qualifications

• Demonstrated verbal and numerical abilities.
• Proficient in meeting deadlines and following procedures.
• Experience in administrative tasks and strong organizational skills.

Responsibilities

• Provide initial customer support through telephone inquiries.
• Manage stock levels and participate in monthly stocktaking.
• Handle general administrative tasks including filing and correspondence.

Skills

Customer service

Organizational skills

Communication skills

Detail-oriented

Self-motivated

Education

Good general education (GCSE equivalent)

Tools

Microsoft Office

Job description

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

How you will make a difference

About Us

At STERIS Instrument Processing, we are believed experts in surgical instrument sterilisation. We offer on and offsite re-processing, alongside reliable instrument maintenance solutions. Our diverse and talented teams use cutting edge technology to ensure that the highest quality of infection prevention is delivered to our customers.

About You

In this role, you're not just ticking off tasks; you're the go-to person, making things click. Picture yourself as the friendly voice handling customer inquiries, the organised pro keeping paperwork in check, and the problem-solver who steps up when things get tricky.

But it's more than that – when you take the lead in embracing new tech, offer a helping hand beyond the usual, and add your touch to the team's positive vibe, you're not just doing a job. You're a driving force in making our organisation work like a well‑oiled machine. So, if you're up for being the backbone that keeps us running smoothly, this Administrator Supervisor role is your chance to shine and be a game‑changer for the whole team!

Working Pattern

40 hours a week, Monday‑Friday 8.30am-5pm onsite

What you will do

We are seeking a dynamic individual to join our team in the role of Administrator Supervisor. As the first point of contact for our valued customers, you will play a crucial role in providing excellent customer assistance. Your responsibilities will encompass a variety of administrative tasks, from handling telephone calls to managing stock levels and supporting finance administration. This role offers an opportunity to contribute to the smooth operation of our organisation by ensuring efficient administrative processes. If you are a detail‑oriented, flexible individual with a passion for teamwork and customer care, we invite you to apply for this essential position within our team.

Duties

• Provide initial customer support, handling telephone inquiries, and addressing customer needs.
• Handle general administrative tasks, including filing, photocopying, faxing, and generating correspondence.
• Manage stock levels, place orders, and participate in monthly stocktaking.
• Handle general finance administration, including invoice filing, recording, and processing purchase/sales orders.
• Administer SynergyTrak, including loan set management.
• Etch and record surgical instruments with GS1 coding and/or human‑readable markings.
• Maintain records for managed instrument repair services.
• Assist with HR‑related administrative activities when needed.
• Coordinate meetings, conferences, and internal/external events, including catering and equipment bookings.
• Perform any other duties or tasks as reasonably required.

Required Experience

• Education: Good general education with demonstrated verbal and numerical abilities equivalent to GCSE.
• Computer literate, proficient in various Microsoft packages.
• Effective at meeting deadlines.
• Following instructions and procedures.
• Excellent customer service.
• Strong organisational abilities.
• Self‑motivated and independent.

Preferred Experience

• Great communication skills.
• Previous administrative experience.
• Attention to Detail.
• Ordering System Experience: Proficient in stock take, stock issuing, booking, and ordering.

Skills

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe.

For more information, visit www.steris.com.

STERIS strives to be an Equal Opportunity Employer.