Administration Secretary

Walsall Council; Walsall; On-site; GBP 22,000 - 30,000; Full time

Job summary

A regional healthcare organization is seeking a dedicated secretary for their Gynaecology service in Walsall. This role involves providing comprehensive medical audio and word-processing support, managing appointments, and liaising with patients and clinical staff. Strong organisational and communication skills are essential, along with professionalism in all interactions. The position offers valuable training opportunities in various administrative tasks.

Qualifications

• Good command of the English language, capable of conveying verbal and written information accurately.
• Professional attitude expected at all times.
• Experience in medical audio and word processing is advantageous.

Responsibilities

• Provide comprehensive medical audio and word-processing service.
• Handle medical notes and assist with appointment management.
• Answer telephone inquiries with tact and empathy.
• Liaise with patients and provide routine clinic information.
• Exercise judgement in resolving patient and staff enquiries.
• Support training for new or junior staff.

Skills

Organisational skills

Communication skills

Telephone manner

Competence in Careflow

Dragon dictation software

Job description

AfC Band 3 Post – 32 Hours

The Gynaecology service is looking to recruit an enthusiastic, self-motivated secretary to complement our existing friendly team. Your involvement in our team will help fulfil our commitment to delivering a comprehensive, medical audio and word-processing service to the clinical team.

You will have good organisational skills and be able to manage your workload effectively. It is desirable for you to be competent in using Careflow and Dragon dictation software. We require good communication skills and an excellent telephone manner, and professionalism is expected within this role at all times. You will have a good command of the English language with the ability to understand and accurately convey verbal and written information.

This post will also be trained in Gynae Easibook and Colposcopy admin to enable cross-cover of services.

• Provide a comprehensive medical audio and word-processing service to the clinical team, including typing of clinic letters, minutes at meetings, discharge summaries and medico-legal reports.
• Obtain medical notes to assist the clinical team with appointment management, track referrals, ensure prompt patient review and arrange appropriate follow-up in line with patient pathway.
• Answer the telephone promptly and politely, telephoning patients where appropriate using tact, discretion and empathy in all situations.
• Liaise with patients and relatives, providing routine information about appointments or clinic information, using tact and persuasive skills to overcome barriers to understanding.
• Exercise judgement when dealing with enquiries from patients, staff or external stakeholders, analysing information to resolve issues for booking appointments, scheduling clinics, arranging meetings and managing diary commitments for the clinical team.
• Provide support to new or junior staff as required; may demonstrate duties to new starters and less experienced staff.

Employer: Walsall Healthcare NHS Trust – one of the largest NHS employers in Walsall, providing acute, outpatient, community and specialist services.