Administration & Reception Clerk

NHS; Wigan; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prominent healthcare provider in Wigan is seeking an Administration & Reception Clerk for their Fertility Fusion team. Responsibilities include administrative support, managing patient appointments, and ensuring confidentiality as per GDPR. Ideal candidates should have prior NHS experience and strong organizational skills. Competitive salary and supportive working environment offered.

Qualifications

• Previous admin experience within NHS required.
• Experience of working with the public is necessary.
• 3-5 years experience within NHS preferred.

Responsibilities

• Provide administrative support to the Fertility Fusion team.
• Cover general reception duties including booking patients.

Skills

Well developed organisational skills with ability to prioritise workload

Excellent telephone manner

Ability to work using own initiative and take direction

Well developed interpersonal skills

Commitment to CPD

Education

Good standard of education including 5 GCSE's or equivalent

ECDL or equivalent knowledge and experience

Tools

Patient Centre (CSC)

Electronic Patient Record (EPR)

Choose & Book (CAB)

Job description

Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust

Administration & Reception Clerk

The closing date is 11 November 2025

Administration and reception at Fertility Fusion

Provide Administrative and clerical/reception support to the Administration Team at Fertility Fusion

Main duties of the job

To provide a confidential, administrative and clerical service to the Fertility Fusion team.

To cover general reception duties including booking patients in and out of clinics, arranging follow‑up appointments as required and coding of outcomes.

Have a good knowledge of the basic computer packages.

Responsible for pulling, preparing and filing notes for clinics.

Ensuring all patient details are correct, including checking the central SPINE and updating as necessary.

Registering new patients and allocation of appropriate appointments and/or cancellation and re-booking as per patient choice.

Maintaining confidentiality as per GDPR and HFEA regulations.

Supporting the service with a flexible attitude and provide cover for colleagues during annual leave and sickness.

About us

Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that 'happy staff, makes for happy patients'. We have a recognised track record in staff engagement, and living our values.

WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs.

At WWL we value the benefits a rich and diverse workforce brings to our community and therefore welcome applications from all sections of society.

Job responsibilities

To participate in the organisation of the busy reception and administration office within the fertility centre.

First point of contact at reception, greeting patients, organising patient notes for clinic, booking patients on to clinic.

Person Specification

Qualifications

• Good standard of education including 5 GCSE's or equivalent
• ECDL or equivalent knowledge and experience

Experience

• Previous admin experience within NHS
• Experience of working with the public
• Experience of using Patient Centre (CSC), Electronic Patient Record (EPR) Central spine, Choose & Book (CAB)
• Experience of office procedure
• Previous experience of working within a multi-disciplinary team
• 3-5 years experience within NHS
• Previous knowledge of working within a clinic setting

Skills

• Well developed organisational skills with ability to prioritise workload
• Excellent telephone manner
• Ability to work using own initiative and take direction
• Well developed interpersonal skills to enable working autonomously as well as part of a developed team.
• Commitment to CPD

Knowledge

• Trust systems
• High level of understanding of office skills
• Data Protection Act, GDPR
• In-depth understanding of patient confidentiality
• Freedom of information

Additional

• Clear vision of role
• Willing to adopt a flexible approach to working hours including evenings
• Calm under pressure
• Willingness to meet the performance criteria set out in the job description and professional development
• Speak English to an appropriate standard relevant to their role, i.e. with confidence and accuracy, using correct sentence structure and vocabulary and without hesitation.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust