Administration & Reception Clerk

NHS; Greater Manchester; On-site; GBP 25,000; Part time

Job summary

A public healthcare organization in Greater Manchester is seeking an experienced administrator to provide reception and clerical support in a fertility clinic. The role involves managing patient appointments, maintaining records, and ensuring confidentiality. Ideal candidates will have prior NHS experience and strong organizational and communication skills. This part-time position offers a salary of £24,465 per annum pro rata.

Qualifications

• Good standard of education including 5 GCSEs or equivalent.
• ECDL or equivalent knowledge and experience.
• Previous administrative experience within NHS.

Responsibilities

• Provide confidential administrative and clerical services to the Fertility Fusion team.
• Cover general reception duties including booking patients in and out of clinics.
• Maintain confidentiality in line with GDPR and HFEA regulations.

Skills

Organisational skills

Excellent verbal communication

Interpersonal skills

Ability to work autonomously

IT skills

Education

5 GCSEs or equivalent

ECDL or equivalent

Tools

Patient Centre (CSC)

Electronic Patient Record (EPR)

Job description

Job Summary

Administration and reception at Fertility Fusion. Provide administrative and clerical/reception support to the Administration Team.

Job Responsibilities

• Provide confidential administrative and clerical services to the Fertility Fusion team.
• Cover general reception duties including booking patients in and out of clinics, arranging follow‑up appointments, and coding outcomes.
• Pull, prepare and file notes for clinics.
• Ensure all patient details are correct, checking the central SPINE and updating as necessary.
• Register new patients and allocate appropriate appointments; manage cancellations and re‑booking per patient choice.
• Maintain confidentiality in line with GDPR and HFEA regulations.
• Provide flexible cover for colleagues during annual leave and sickness.

Person Specification

Essential

• Good standard of education including 5 GCSEs or equivalent.
• ECDL or equivalent knowledge and experience.
• Previous admin experience within NHS.
• Experience of working with the public.
• Experience of using Patient Centre (CSC), Electronic Patient Record (EPR) Central spine, Choose & Book (CAB).
• Experience of office procedure.
• Previous experience working within a multi‑disciplinary team.
• Well developed organisational skills with ability to prioritise workload.
• Excellent verbal communication and telephone manner.
• Ability to work using own initiative and take direction.
• Well developed interpersonal skills to enable working autonomously and as part of a team.
• Trust systems knowledge.
• High level of understanding of office skills.
• Data Protection Act, GDPR and patient confidentiality knowledge.
• Freedom of information understanding.

Desirable

• 3‑5 years experience within NHS.
• Previous knowledge of working within a clinic setting.
• IT skills.
• Commitment to CPD.
• Clear vision of role.
• Willing to adopt a flexible approach to working hours including evenings.
• Calm under pressure.
• Willingness to meet performance criteria and professional development.
• Speak English to an appropriate standard relevant to the role.

Job Details

• Date posted: 28 October 2025
• Pay scheme: Agenda for change
• Band: 2
• Salary: £24,465 per annum (pro rata)
• Contract: Permanent
• Working pattern: Part‑time
• Reference number: 302‑25‑7503585S
• Job locations: Wrightington Hospital, Hall Lane, Appley Bridge, Wigan, WN6 9EP.

Disclosures & Sponsorship

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure and Barring Service check. Applications from job seekers requiring Skilled Worker sponsorship are welcome and will be considered alongside all other applications. Guidance can be found on the UK Visas and Immigration website.

Employer Details

Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust

Wrightington Hospital, Hall Lane, Appley Bridge, Wigan, WN6 9EP

Website: www.wwl.nhs.uk