Administration Offier

Fáilte Ireland; Belfast; On-site; GBP 27,000; Full time

Job summary

A leading research institute in Belfast is seeking an administrative support professional to assist with finance and customer service tasks. The ideal candidate will have strong communication skills, experience in administrative roles, and proficiency in MS Office applications. This full-time position offers an annual salary of £26,449 and requires 37 hours of work per week.

Qualifications

• Strong communication skills to engage with colleagues persuasively.
• Experience in an administrative role with customer support.
• Proficiency in MS Office applications.

Responsibilities

• Process supplier invoices accurately and timely.
• Review and verify staff expense claims.
• Assist with accounts receivable duties.
• Respond to customer queries via email.
• Handle customer calls with high service standards.
• Maintain accurate financial records.
• Provide administrative support to finance teams.
• Identify opportunities for process improvement.

Skills

Communication skills

Administrative support

Customer service

MS Office (Word, Outlook, Excel, Teams)

Education

2 GCSEs including English and Maths at Grade A - C

Job description

Location: Belfast
Hours: Full-time, 37 hours per week
Salary: £26,449 per annum

About AFBI & the Agri-Environment Branch

The Agri-Food and Biosciences Institute (AFBI) delivers world‑class science to support agriculture, the environment, and the wider economy. Sponsored by the Department of Agriculture, Environment and Rural Affairs (DAERA), AFBI provides evidence‑based research and monitoring that informs government policy and promotes sustainability in Northern Ireland and beyond.

Key Responsibilities

• Accurately process supplier invoices, ensuring correct coding, approvals, and timely payment in line with company policies.

Staff Expense Processing

• Review and verify staff expense claims, ensuring compliance with company procedures and resolving any discrepancies promptly.

Accounts Receivable (AR) Support

• Assist with AR duties, including raising invoices, monitoring outstanding payments, reconciling accounts, and following up with customers as required.

Customer Email Enquiries

• Respond to customer queries via email in a professional and timely manner, providing accurate information and resolving issues effectively.

Customer Telephone Queries

• Handle incoming customer calls, ensuring a high standard of service and escalating complex issues where necessary.

Data Entry and Record Management

• Maintain accurate financial and administrative records, ensuring information is up to date and stored in accordance with data protection requirements.

Administrative Support

• Provide general administrative assistance to the finance and operations teams, including filing, document preparation, and coordination of internal communications.

Process Improvement

• Identify opportunities to streamline administrative processes, contributing to improved efficiency and accuracy across financial operations.

Qualifications

• 2 GCSEs to include English and Maths at Grade A - C.
• A good level of communication skills, including the ability to communicate confidently and persuasively with colleagues, in person and in writing.
• Experience in an administrative support role with an element of (internal or external) customer support.
• Experience in the use of information technology including the main MS Office applications Word, Outlook, Excel and Teams.

Apply Now!

Take the next step in your career and join a rewarding role with AFBI. Apply today or contact Robyn Barry at [e-mail]