Administration Officer Social Housing Team 1000251015581531

Triumph Consultants Ltd; Sheffield; On-site; GBP 60,000 - 80,000; Full time

Job summary

A local council in Sheffield is seeking an Administration Officer for the Maintenance and Repairs Complaints Team. The role involves providing administrative support and managing relationships with stakeholders, as well as investigating complaints. Candidates should have prior admin experience and be proficient in Excel. A NVQ2 in a relevant area and a full driving license are desirable.

Qualifications

• Previous admin experience within a social housing maintenance team.
• Experience investigating and responding to complaints.
• Good knowledge of Excel.

Responsibilities

• Provide comprehensive support to regional teams in housing maintenance.
• Manage relationships with stakeholders and contractors.
• Investigate and respond to complaints.

Skills

Complaints handling

Administration

Excel

Education

NVQ2 in business administration or customer service

Job description

JOB TITLE: Administration Officer - Maintenance and Repairs Complaints Team REF: SHA 1000251015581531 Pay rate: Up to £17.00 per hour PAYE Contract Type: Temporary, Anticipated 1 to 2 months Working Arrangement: Assume office based

In order to apply for this role you will have previous admin and complaints experience ideally within a social housing maintenance and repairs team along with good knowledge of Excel.

The role:

On behalf of a local council, we are seeking an Administration Officer to provide an efficient and comprehensive support and administrative service to the regional teams within the a Housing Maintenance and Repairs Services. You will support the management and maintenance of relationships with internal and external stakeholders, residents and contractors, identifying any shortfalls in service delivery and ensuring they are dealt with appropriately, including investigating and responding to complaints.

What the client is looking for:

• Recent experience of undertaking a similar role
• Previous experience of investigating and responding to complaints
• Good knowledge of Excel
• NVQ2 in relevant area (e.g. business administration, customer service) is desirable
• Full, current driving licence is desirable

How to Apply

• Quote the Job Title and Reference Number in your application.
• Submit your CV in Word format.
• Applications are reviewed on a rolling basis—early submission is recommended.

If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us.