Administration Officer / Receptionist - Community Mental Team

Essex Partnership NHS Foundation Trust; Stansted Mountfitchet; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare provider in Stansted is seeking a Band 3 Administration Officer/Receptionist to support the Adult Community Mental Health Team. The ideal candidate will have strong administrative skills, experience with patient data management systems, and a compassionate approach to patient care. Responsibilities include managing patient data, providing efficient administrative support, and maintaining a friendly and professional demeanor.

Benefits

27 days holiday, rising to 33 after 10 years

Pension contributions of up to 14.5%

Staff discounts and benefits

£8K relocation package

Interest-free season ticket loans

Qualifications

• Experience with SystmOne or similar patient data management systems.
• Positive and compassionate approach to patient care.
• Ability to work efficiently and professionally.

Responsibilities

• Ensure high quality and efficient service at all times.
• Manage patient data on SystmOne.
• Support clinical services with comprehensive administration.

Skills

Strong administrative skills

Interpersonal skills

Organisational skills

Computer literacy

Data handling

Patient Records management

Tools

SystmOne

MS Word

Excel

Job description

Overview

A Vacancy at Essex Partnership University NHS Foundation Trust. West Essex Community Health Administration Service have an exciting opportunity to join in seconded role as Band 3 Administration officer / Receptionist Adult Community Mental Health Team based in Stansted.

Responsibilities

• Work as a member of the Administration service ensuring that a high quality and efficient service is provided at all times.
• Patient data management on SystmOne.
• Maintain smooth running of the office, including stationery audits.
• Telephone support, receiving and making calls to patients including making appointments on SystmOne and general queries relating to appointments.
• Operate as a centralised administration service providing a comprehensive administration service to support clinical services and functions within the Trust's localities.
• Ensure the timely and accurate recording of all activity across services using trust information systems.
• Be a team player with the ability to cover for absence across all services/locations and be prepared to relocate to provide cover as required.
• To work with a professional, efficient, friendly and polite manner in supporting patient care.
• Maintain the ability to build effective working relationships, be approachable and adaptable with a flexible approach to work.

Requirements / Skills

• Strong administrative, interpersonal and organisational skills.
• Computer literate with experience of MS Word and Excel.
• Full training on PARIS and other internal systems; PARIS experience would be an advantage.
• Positive and compassionate approach to supporting patient care; role involves telephone contact with patients.
• Ability to work in a professional, efficient manner and to provide services in a friendly and polite way.
• Ability to use trust information systems and handle patient data accurately.
• Proficiency with the knowledge of Patient Records management; support new users and instruct as necessary.
• Flexible approach to cover across locations; notice provided in advance when possible.

Location and Coverage

Based in Stansted; flexible with regards to covering across Rochford Hospital and Kingsley centre as required.

Benefits

• 27 days holiday, plus bank holidays, rising to 33 days after 10 years’ service.
• Excellent pension of up to 14.5% of your pensionable pay.
• Staff discounts include Blue Light Card, NHS discount offers, and staff benefits.
• £8K relocation package if you move to Essex to join us.
• Season ticket loans are interest-free to cover travel costs.

Work arrangements

• Work bank: opportunity to supplement income and develop skills by working bank shifts.
• Flexible working: available from day one for most roles.
• Job share: applications for job shares are welcomed.

Additional information

This advert closes on Tuesday 28 Oct 2025.