Administration Officer / Receptionist Community Mental Team

Essex Partnership NHS Foundation Trust; Harlow; On-site; GBP 20,000 - 25,000; Full time

Job summary

A health administration organization in Harlow is seeking a Band 3 Administration Officer to provide efficient and compassionate support in the Adult Community Mental Health Team. The ideal candidate will have strong administration and interpersonal skills and will manage patient data on SystmOne. This role features flexible working options and a range of staff benefits including NHS discounts and training opportunities.

Benefits

Season Ticket Loans

NHS discounts for staff

Excellent Training facilities

Buying and Selling annual leave scheme

Flexible working options

Salary Sacrifice schemes

Qualifications

• Experienced candidate with excellent administration skills.
• Computer literate with experience in MS Office.
• Compassionate approach to supporting patient care.

Responsibilities

• Provide professional and efficient support to patients.
• Manage patient data and appointments using SystmOne.
• Maintain smooth office operations and perform administrative duties.

Skills

Administration skills

Interpersonal skills

Organisational skills

Computer literacy (MS Word, Excel)

Tools

SystmOne

Job description

Role Overview

A Vacancy at Essex Partnership University NHS Foundation Trust. West Community Health Administration Service has an exciting opportunity to join us as Band 3 Administration officer / Receptionist Adult Community Mental Health Team based in Harlow.

Responsibilities

• Experienced candidate with excellent administration, interpersonal, and organisational skills.
• Computer literate with experience of MS Word and Excel; training on PARIS and other internal systems provided.
• Positive and compassionate approach to supporting patient care, including telephone calls from patients.
• Provide services in a professional, efficient, friendly, and polite manner.
• Build effective working relationships, be approachable, accessible, and flexible.
• Member of the Administration service ensuring high quality and efficient service at all times.
• Patient data management on SystmOne.
• Maintain smooth running of office, including stationery audits.
• Telephone support, receiving and making calls to patients, making appointments on SystmOne and general queries relating to appointments.
• Operates as a centralised administration service supporting clinical services and functions within the Trust's localities.
• Timely and accurate recording of all activity across services using trust information systems.
• Team approach to ensure cover for absence across all services/locations; may be required to relocate for cover.

Benefits and Development

• Season Ticket Loans
• NHS discounts for staff
• Excellent Training facilities and opportunities
• Buying and Selling annual leave scheme
• Opportunity to work bank shifts and expand knowledge and experience in other areas
• Salary Sacrifice schemes including lease cars and Cycle to Work
• Day One Flexible Employer

Flexible Working

The Trust supports and actively encourages flexible working for all employees. Flexible working options available from the first day of employment.

Staff Bank

All permanent staff are automatically enrolled onto the staff bank; option to work additional shifts available. If joining the Trust in a fixed term role, indicate wish to join staff bank on New Starter Paperwork.

Administrative Skills

• Skilled and experienced in full range of administrative work practices, software programmes and specialised functional terms.
• Proficient with Patient Records management, supporting new users and instructing as necessary.
• Operate Trust's central telephony systems.
• Ensure all referrals actioned and processed in a timely manner.
• Answer incoming phone calls and minimise waiting times.
• Flexible covering across Rochford Hospital and Kingsley centre as required; notice provided in advance.

This advert closes on Wednesday 22 Oct 2025.