Administration Officer- Cardiff Magistrates Court

HM Courts & Tribunals Service (HMCTS); Cardiff; Hybrid; GBP 24,000 - 28,000; Full time

Job summary

A government service provider in Cardiff is seeking an Admin Officer to provide essential administrative support to court users and judiciary. You will handle documents, communicate with stakeholders, and assist in case processing. Candidates should excel in customer service and possess strong organisational skills. This position offers hybrid working arrangements and various benefits, including a flexible pension scheme and extensive training opportunities.

Benefits

Annual leave of 25 days, increasing over time

Choice of pension schemes

Extensive training opportunities

Family-friendly policies

Qualifications

• Friendly and approachable manner.
• Ability to work effectively in a fast-paced environment.
• Proficient in learning new technologies and software.

Responsibilities

• Provide administrative support to court users and judiciary.
• Record court decisions accurately.
• Check and verify documents and records.
• Prepare papers and files for court and tribunals.
• Communicate with various stakeholders.

Skills

Excellent customer service skills

Ability to multitask

Good written and verbal communication skills

IT proficiency

Organisational skills

Job description

Our Admin Officers play a critical role, providing excellent administrative support and customer service to court users, judiciary and management.

About Us

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales. Our work supports court users and colleagues within HMCTS, helping people and businesses access life‑changing justice.

Your role

Working as part of a team, you will contribute to the overall operational, performance and service standard targets across your area of work. You will progress cases through the court/tribunal system and provide administrative support to functions within HMCTS. You will have regular contact with court and tribunal users, which could include members of the Judiciary and the legal profession.

• Primary function – to record court decisions accurately and interpret accurately the information required on a court file.
• Check and verify documents, records, accounts, claims and returns for approval, results, statistics, plans and other outputs against criteria, regulations or procedures.
• Collect and assemble information for returns, results, accounts, statements, warrants, statistical analysis and reports.
• Communicate with the public, the Judiciary, other court and tribunal users and representatives of other agencies and organisations.
• Prepare papers and files for court, tribunals, hearings and meetings.
• Create and update records on our in‑house computer system and perform data entry.

Your Skills and Experience

• Friendly and approachable manner with excellent customer service skills.
• Ability to multitask and work effectively in a fast‑paced environment.
• Good written and verbal communication skills.
• IT proficiency with the ability to learn and adapt to different technologies and software packages.
• Excellent organisational skills.

Contracted Hours

The appointed candidate will be required to work five days within a six‑day working week. Saturday attendance is mandatory, with an alternative day off during the week to be scheduled in accordance with business requirements. The role also includes participation in a Bank Holiday rota.

Benefits

• Annual leave: 25 days on appointment, increasing to 30 days after five years of service; scheme to buy or sell up to three days leave each year.
• Pension: Choice of pension schemes with flexibility to choose the most suitable option.
• Training: Extensive range of training and development opportunities provided by the Ministry of Justice.
• Networks: Employee‑run networks for minority ethnic origin, employees with disabilities, caring responsibilities, women and LGBTQ+ employees.
• Support: Family‑friendly policies, flexible benefits (voluntary benefits, retail vouchers, discounts), paid paternity, adoption and maternity leave, free annual sight tests for screen‑users.

Working Arrangements & Further Information

Hybrid working arrangements are available where business needs allow. The role is office‑based and hybrid working will not be considered. An applicant should be prepared to spend a minimum of 60% of working time in an office.

Further information can be found in the associated attachment: CYM Admin Officer (1).doc (Welsh translated job description) and Administrative-Officer .docx (Job Description Attachment).