Administration Officer – CAMHS Single Point of Access - Band 3

NHS; Walsall; On-site; GBP 24,000 - 27,000; Full time

Job summary

A public healthcare organization in Walsall is seeking an experienced administration officer to support its diverse Single Point of Access team. The role includes managing telephone queries, producing reports, and maintaining efficient office procedures. A fixed-term contract of 12 months with a salary range of £24,937 to £26,598 is offered for this full-time position.

Responsibilities

• Act as a point of reference for incoming telephone queries.
• Produce reports and letters in accordance with Division guidelines.
• Carry out general administrative and clerical functions.
• Process the client referral system and associated paperwork.
• Maintain effective and efficient departmental systems and office procedures.
• Maintain effective diary management as required by management.
• Process incoming/outgoing post.
• Maintain an efficient filing and records system.
• Collate statistical information and prepare returns as required by management.
• Arrange and attend formal and team meetings to take notes.

Job description

Job summary

An exciting opportunity has arisen for an experienced administration officer in our fast paced and diverse Single Point of Access for Black Country CAMHS.

Responsibilities

• Act as a point of reference for incoming telephone queries, taking appropriate action personally or redirecting as necessary.
• Produce, reports and letters in accordance with Division guidelines.
• Carry out general administrative and clerical functions including photocopying, filing paper and electronically as required.
• Process the client referral system and associated paperwork in accordance with departmental systems.
• Maintain effective and efficient departmental systems and office procedures including adequate supplies of departmental forms/leaflets and stationery requirements.
• Maintain effective diary management as required by management.
• Process incoming/outgoing post, taking appropriate action as necessary.
• Maintain an efficient filing and records system, encompassing medical secretarial services.
• Collate statistical information and prepare returns appropriate to grade as required by management.
• Arrange and attend formal and team meetings to take notes, produce minutes, draft agendas and ensure members receive agendas and relevant enclosures on time. Provide general support to the meetings and ensure all arrangements for facilities are made.

About us

Black Country Healthcare NHS Foundation Trust provides specialist mental health, learning disability, and community healthcare services for the population of the Black Country. Across the whole of the region we provide:

• Adult and older adult mental health services
• Specialist learning disability services
• CAMHS

Black Country Healthcare NHS Foundation Trust was formed on 1 April 2020, after NHS England and NHS Improvement approved the merger of Black Country Partnership NHS Foundation Trust and Dudley and Walsall Mental Health Partnership NHS Trust. Combining resources, strategies and talented workforce enables us to deliver a wider variety of outstanding services that are based on best practice and are continually improving. As a public body, we are accountable to the people we serve. The Trust Board is responsible for determining the strategy and overall direction of the Trust in an open, honest, and transparent manner. We are using our position as an NHS Foundation Trust to strengthen our ties with the local community. We have a large and growing membership, and we are always encouraging people to join our Trust as members. Members are kept informed of what is happening in the Trust, and their advice is sought on ways we can improve the effectiveness and responsiveness of our services.

Details

• Date posted: 30 October 2025
• Pay scheme: Agenda for Change
• Band: Band 3
• Salary: £24,937 to £26,598 a year per annum
• Contract: Fixed term
• Duration: 12 months
• Working pattern: Full-time
• Reference number: 285-2947-CYPF
• Job locations: CAMHS SPA, Abbotts Street, Walsall, WS3 3AZ