Administration Officer – CAMHS Single Point of Access - Band 3

NHS; Walsall; On-site; GBP 24,000 - 27,000; Full time

Job summary

A healthcare provider in the UK is looking for an experienced Administration Officer for the Single Point of Access team. This full-time fixed-term role will involve managing incoming queries, producing reports, and maintaining departmental systems. Candidates should have a good educational background, with relevant qualifications such as word processing skills. The salary range for this position is £24,937 to £26,598 annually, ensuring competitive compensation in the healthcare sector.

Responsibilities

• Act as a point of reference for incoming telephone queries.
• Produce reports and letters in accordance with Division guidelines.
• Carry out general administrative and clerical functions.
• Process the client referral system and associated paperwork.
• Maintain effective and efficient departmental systems and office procedures.
• Maintain effective diary management.
• Process incoming/outgoing post.
• Maintain an efficient filing and records system.
• Collate statistical information and prepare returns.
• Arrange and attend formal and team meetings to take notes.

Skills

Word processing / typing at RSA/OCR Level II

Good standard of education / 5 GCSE's or equivalent

Job description

Job Summary

An exciting opportunity has arisen for an experienced administration officer in our fast paced and diverse Single Point of Access for Black Country CAMHS.

Responsibilities

• Act as a point of reference for incoming telephone queries, taking appropriate action personally or redirecting as necessary.
• Produce reports and letters in accordance with Division guidelines.
• Carry out general administrative and clerical functions including photocopying, filing paper and electronically as required.
• Process the client referral system and associated paperwork in accordance with departmental systems.
• Maintain effective and efficient departmental systems and office procedures, including adequate supplies of departmental forms/leaflets and stationery requirements.
• Maintain effective diary management as required by management.
• Process incoming/outgoing post, taking appropriate action as necessary.
• Maintain an efficient filing and records system, encompassing medical secretarial services.
• Collate statistical information and prepare returns appropriate to grade as required by management.
• Arrange and attend formal and team meetings to take notes, produce minutes, draft agendas and ensure members receive agendas and relevant enclosures on time; provide general support to the meetings and ensure all arrangements for facilities are made.

About the Trust

Black Country Healthcare NHS Foundation Trust provides specialist mental health, learning disability, and community healthcare services for the population of the Black Country. Across the whole of the region we provide:

• Adult and older adult mental health services
• Specialist learning disability services
• CAMHS

Black Country Healthcare NHS Foundation Trust was formed on 1 April 2020, after NHS England and NHS Improvement approved the merger of Black Country Partnership NHS Foundation Trust and Dudley and Walsall Mental Health Partnership NHS Trust. Combining resources, strategies and talented workforce enables us to deliver a wider variety of outstanding services that are based on best practice and are continually improving.

As a public body, we are accountable to the people we serve. The Trust Board is responsible for determining the strategy and overall direction of the Trust in an open, honest, and transparent manner. We’re using our position as an NHS Foundation Trust to strengthen our ties with the local community, and we encourage people to join our Trust as members.

Details

Date posted: 02 December 2025

Pay scheme: Agenda for change

Band: Band 3

Salary: £24,937 to £26,598 a year per annum

Contract: Fixed term (12 months)

Working pattern: Full-time

Reference number: 285-2947A-CYPF

Job location: CAMHS SPA, Abbotts Street, Walsall, WS3 3AZ

Qualifications

• Good standard of education / 5 GCSE's or equivalent qualification
• Word processing / typing at RSA/OCR Level II (or equivalent)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website. From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.