Administration Officer (Band 3) - Administration - Cumbria, Northumberland, Tyne and Wear NHS F[...]

Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust; Gateshead; On-site; GBP 24,000 - 26,000; Part time

Job summary

Join Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust as an Administration Officer in Gateshead, offering a supportive environment with opportunities for personal development. The role involves providing high-quality administrative support to the Department of Psychology, suitable for candidates with a strong customer service background and relevant qualifications.

Benefits

Flexible working hours

Staff discounts

Childcare schemes

Cycle to work scheme

Qualifications

• Minimum 12 months experience in administration in a customer/patient environment.
• Excellent communication and interpersonal skills.
• Ability to deal with sensitive information.

Responsibilities

• Provide comprehensive administrative support to the clinical team.
• Handle customer service interactions face to face and on the phone.
• Perform various administrative tasks as assigned by team leads.

Skills

Customer service

Communication

Organizational skills

Interpersonal skills

Education

NVQ Level 3 in Business Administration

General level of education to O-Level/ GCSE

Tools

Microsoft Office

Job description

Main area Administration Grade Band 3 Contract Permanent Hours Part time - 30 hours per week (2 posts available - 30 hours per week and 22.5 hours per week) Job ref 263-CCG25-158-MG-A

Employer Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust Employer type NHS Site Bensham Hospital Town Gateshead Salary £24,625 - £25,674 pro rata per annum Salary period Yearly Closing 19/06/2025 23:59

Administration Officer

Band 3

Hello!

We are so delighted you are considering coming to work with us at Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust (CNTW).

We know the power of looking into an organisation, one you might want to work in, or one where you are going to get help, and being able to say, ‘I’ve seen somewhere I can fit in and be myself.’ We’re on a journey to make the Trust an inclusive employer, representative of the community we serve and we want more of our community to consider applying for jobs with us.

Opportunities for you

Spanning east to west coasts from Northumberland to Cumbria and from the Scottish Borders down to Middlesbrough we’ve got exciting new opportunities available at every level and in every area.

We offer flexible working, helping work fit around family and caring responsibilities, or training and development needs and there’s lots on offer in the way of benefits, such as, lease cars, childcare schemes, staff discounts, season tickets for travel and a cycle to work scheme. All this in a vibrant workplace supported by the following staff networks.

• Cultural diversity staff network
• Disabled staff network
• LGBT+ staff network

We also have a number of staff support groups which are open to any staff to attend. These Include:

• Armed Forces and Veterans Staff Association
• Mind, Health and Wellbeing Community
• Menopause toolkit and cafes and staff carer support group

We offer fantastic personal development opportunities through our Collective Leadership Programme and other Organisational Development initiatives. Whatever you are looking for, you will be joining a supportive, friendly team, offering varied and interesting roles, with opportunities for career progression.

Always improving

CNTW is regulated by the national healthcare regulator, the Care Quality Commission (CQC). Our last two inspections have rated us as an outstanding organisation. We’re always seeking to improve as an organisation. Do you want to be part of that?

Please note that it is a requirement of this Trust that all external applicants pay for their own DBS certification if a DBS check is required for the post. The method of payment is a salary deduction from your first monthly pay

Job overview

Applications are invited from suitably qualified and experienced administrationcandidates to join our busy administration team. We currently have the following part time vacancies for Band 3 Administration Officers in the Department of Psychology based at Bensham Hospital, Fontwell Drive, Gateshead NE8 4YL.

1 x 22.5hrs (working Wednesday to Friday inclusive)

1 x 30hrs (working Tuesday to Friday inclusive)

This is a very busy service and the successful post holders will be members of the admin team to support the multi-disciplinary clinical team to provide a comprehensive, high quality administrative service at all times.

The post holders must facilitate excellent customer service and be confident in dealing with service users face to face as well as on the telephone. You will undertake a variety of admin duties as assigned by the Administration Team Lead/Administration Manager/Consultant Clinical Psychologists.

Main duties of the job

Candidates must be able to demonstrate recent proven 12 month experience in the following administration skills that are required for this post:

• Experience in a customer / patient focused environment
• Experience in Administration/Secretarial post
• Excellent communication and interpersonal Skills
• Minute taking experience
• Diary Management
• A good understanding of inputting data to a database system
• A good working knowledge of Microsoft word/excel/office packages
• Good verbal and written communication skills
• Ability to be self-directed, motivated and be able to contribute positively within a team
• Well organised and structured
• The post holder will be expected to demonstrate flexibility in the role in order to meet the needs of the service
• The post holder must be able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to participate on all relevant training courses appropriate to the role.
• You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification otherwise you will not be shortlisted

Working for our organisation

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

Detailed job description and main responsibilities

Please find attached job description for full details.

Advertising date : 5 th June 2025

Closing date : 19 th June 2025

We welcome your application.

Please note - this vacancy will close once a sufficient number of applications are received.

Person specification

Education and Qualification

• NVQ Level 3 or QCF Level 3 in Business Administration (or equivalent)
• Audio Typing qualification or demonstrable equivalent experience
• General level of education to O-Level/ GCSE or equivalent
• NVQ Level 3 Level 3 in Customer Care (or equivalent)

Knowledge and Experience

• Knowledge of NHS Policies and Procedures
• Working knowledge of Microsoft applications, including e-mail communication
• Ability to maintain and update Patient Information Systems e.g. RiO
• Good working knowledge of office procedures
• Previous secretarial/clerical experience
• Ability to uphold confidentiality at all times
• Able to prioritise and plan own workload
• Experience in processing CPA, Mental Health Act and Safeguarding documentation
• Experience using stock ordering systems and petty cash systems
• Experience of working with medical records filing systems

Skills and Competencies

• Excellent communication and interpersonal skills, both verbal and written
• Good organisational and planning skills
• Shorthand skills

Role/Team specific requirements

• Flexible attitude to cope with fluctuating workloads and the occasional requirement to cover other areas in cases of staff absence

Personal Characteristics

• Discrete in handling confidential and sensitive information

Additional Requirements

• Must be able to meet the mobility requirements of the post, in providing cover for other teams as and when agreed

Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment. Any applicants who do not meet the eligibility criteria will not be progressed.

Please ensure to check out all of the supporting documents linked to this advert, for useful information about working for us, information from our Chief Executive and much more.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

Please be aware this vacancy may close earlier than the stated closing date, should an appropriate number of applications be received.