Administration Officer

Brook Street; Wolverhampton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A public sector recruitment agency is seeking an Administration Officer in Cosford, Wolverhampton. The role involves managing appointments, supporting teams, and ensuring smooth communication. Candidates must demonstrate professionalism, strong organisational skills, and ability to multitask. This full-time position offers £14.48 per hour and is fully onsite.

Qualifications

• Experience in a similar administrative role.
• Ability to manage a high volume of tasks efficiently.
• Professionalism and discretion in communications.

Responsibilities

• Act as first contact for patients via various channels.
• Book and manage appointments accurately.
• Liaise with external partners for patient care delivery.
• Support cross-functional teams with administrative tasks.
• Maintain electronic and paper records efficiently.

Skills

Organisational skills

Excellent communication

Attention to detail

Multitasking

Telephone manner

Tools

SharePoint

Job description

Administration Officer - Public Sector | Cosford, Wolverhampton
£14.48 per hour | Full-time (37 hours, Monday-Friday) | Temporary with potential extension

Are you an organised and confident administrator? Our Public Sector client in Cosford, Wolverhampton is seeking an Administration Officer to provide support to their busy team.

This is a varied role: coordinating appointments, managing caseloads, and ensuring smooth communication across departments and external agencies. Every day will bring something different, from handling enquiries and supporting meetings, to contributing to quality improvement initiatives.

Key responsibilities:

• Act as a first point of contact for patients via phone, email, and face-to-face interactions
• Book and manage appointments and courses with accuracy and efficiency
• Liaise with external partners to ensure the seamless delivery of patient care
• Support multidisciplinary teams with a wide range of administrative tasks
• Maintain electronic and paper records (SharePoint, filing, scanning, shredding, etc.)
• Participate in meetings and help review and improve administrative processes

About you:
You'll bring professionalism, discretion, and a calm approach to a demanding role. Strong organisational skills, attention to detail, and the ability to multitask are essential. You'll also need:

• A polite and confident telephone manner
• Excellent communication and prioritisation skills
• The ability to work collaboratively and use sound judgement in sensitive situations

Additional information:

• A valid DBS check and three years of references will be required
• The role is currently fully onsite in Cosford

Due to the high volume of applications for this role we may not be able to contact every candidate who applies.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex‑military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.