Administration Officer

NHS; St Helens; On-site; GBP 24,000 - 27,000; Part time

Job summary

A regional healthcare provider is seeking a part-time Administration Officer to support the Adult Continence Promotion Team. The role involves managing appointments, correspondence, and providing administrative assistance. Candidates should have experience in an NHS environment, excellent word processing skills, and the ability to work independently. This is a permanent position offering a salary of £24,937 to £26,598 pro rata.

Qualifications

• 2 years' experience working in an NHS environment.
• Previous Medical Secretary Experience.
• Understanding of Trust Internal Policies as appropriate.

Responsibilities

• Providing secretarial and administrative support to the Adult Continence Promotion Team.
• Arranging clinic appointments and managing staff diaries.
• Quality checking documentation in clinical administration support.

Skills

Word Processing Skills

Audio-Typing Skills

Medical Terminology

Ability to manage/prioritise own workload

Excellent interpersonal skills

Education

GSCE Standard or Higher

RSA/OCR III or equivalent

Tools

Microsoft Office Products

Job description

Mersey and West Lancashire Teaching Hospitals NHS Trust

Administration Officer

The closing date is 23 November 2025

Administration Officer Working pattern (hours) Part time Hours / sessions per week 15 hours per week Contract type Permanent

To work as a member of a team providing secretarial and administrative support to the Adult Continence Promotion Team. To participate in the regular review of administrative procedures and working practices, implementing change to meet service needs and developments. To provide a full range of administrative skill to support the day to day running of the service.

The JD & PS are currently under AfC review and are subject to change.

Main duties of the job

• Arranging clinic appointments and producing appointment letters.
• Opening and distribution of post, preparation and mailing of outgoing internal/external post
• Answering telephone/dealing with queries/taking messages accurately on behalf of the Adult Continence Promotion Team.
• Arranging meetings and managing staff diaries as necessary.
• Organising room bookings for clinic use and cancelling usage etc.
• Production of accurate and high quality correspondence, documents and reports for the Adult Continence Promotion Lead and using word processing and other relevant computer packages.
• Data inputting and compiling data reports as and when required.
• To quality check documentation completed in clinical administration support.

About us

Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 10,500 dedicated and skilled staff across 21 sites.

We strongly believe that the communities we serve should all have access to Five Star Patient Care.

Our services:

Acute Care

Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.

Primary Care

Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.

Community Services

Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.

Specialist Regional Services

We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.

Achievements:

• Rated Outstanding by CQC Inspection August 2018
• Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
• National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme

Job responsibilities

To observe the provisions and adhere to all Trust policies and procedures. To attend Trust Mandatory Training sessions as required and any other training courses relevant to the post. To be aware of the confidential aspects of the post. Breaches of confidentiality will result in disciplinary action that may involve dismissal. The post holder should also be aware that, regardless of any action taken by the employing authority, breaches of confidentiality could result in civil action for damages. All employees must fully comply with the relevant sections of the Health and Safety at Work. They must also understand and implement Mersey and West Lancashire Teaching HospitalsNHS Trust Statement of Policy on Health and Safety at Work and the Trust corporate Health and Safety Policies and Procedures. You are required to follow all applicable rules and procedures relating to Health and Safety at Work and to take all responsible precautions to avoid actions.

Person Specification

Qualifications

• GSCE Standard or Higher
• RSA/OCR III or equivalent
• Word Processing Skills
• Audio-Typing Skills
• Medical Terminology
• Shorthand/Speedwriting Skills

Experience

• Microsoft Office Products Experience
• Ability to work as part of a team
• Minute Taking
• 2 years' experience working in an NHS environment
• Previous Medical Secretary Experience
• Medical Audio Typing
• Understanding of Trust Internal Policies as appropriate

Skills

• Ability to manage/prioritise own workload
• Excellent Word Processing and Keyboard skills
• Ability to accurately maintain computerised and manual filing/documentation systems
• Ability to use own initiative and work independently
• Capability to adapt to most situations
• Reliable and conscientious
• Ability to manage difficult/sensitive situations
• Able to work the hours and undertake duties required
• Time Management Skills
• Knowledge of Trust computer systems
• Excellent interpersonal skills

Other

• Ability to travel across hospital sites when required
• Possess a friendly and approachable personality
• Ability to show understanding and appreciation
• Comply with Trust policies and procedures at all times
• Ability and willingness to undergo further training for the post
• Understanding of confidential nature of role and awareness of Data Protection Act

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

£24,937 to £26,598 a year per annum pro rata