Administration Officer

Essex Partnership University NHS Foundation Trust; Ivy Chimneys; On-site; GBP 24,000 - 27,000; Part time

Job summary

A healthcare institution in England is seeking a motivated Administration Officer to support its clinical service. The role requires handling patient communications, maintaining confidentiality, and providing essential administrative support. Ideal candidates will have prior experience in an administrative role, preferably in healthcare. This part-time position offers a salary ranging from £24,937 to £26,598 annually, pro rata, along with a high cost allowance and benefits including leave and pension contributions.

Benefits

27 days holiday plus bank holidays

Excellent pension plan

Staff discounts

£8K relocation package

Qualifications

• Experience in an administrative role, ideally within a healthcare setting.
• Ability to handle sensitive and confidential information.

Responsibilities

• Manage incoming and outgoing calls from patients and relatives.
• Provide high-quality administrative support to the clinical service.
• Record messages accurately and follow up as required.

Skills

Team working

Communication skills

Job description

Administration Officer

The closing date is 12 February 2026

Essex Partnership University NHS Foundation Trust (EPUNFT) has an exciting opportunity for a part‑time Band 3 Administration Officer. We are seeking a motivated and organised administrator to support a busy clinical service, providing high‑quality administrative support to ensure the smooth running of the service, attending MDTs, monitoring the Email inbox, and covering reception duties where needed.

Job Summary

The role requires a driven administrator who can manage a range of duties including handling incoming and outgoing telephone calls from patients, relatives, and clinical staff, responding politely and efficiently, maintaining strict confidentiality, recording accurate messages, and following up as per departmental guidelines. The candidate will also record outpatient clinic attendance for the team.

Main Duties of the Job

To provide a range of administrative skills to Loughton Community Mental Health Services. To receive, register new referrals into service. You will be required to handle incoming and outgoing telephone calls from patients and relatives as well as clinical staff. Responding in a polite and efficient manner, maintaining strict confidentiality at all times. Record accurate messages and follow them up appropriately in accordance to department guidelines. Recording of outpatient clinic attendance for the team.

About Us

Valuing you. Recognising your dedication. At EPUT, we look after you.

• Receive supervision and support to help you fulfil your potential.
• Join an inclusive EPUT community and connect with others through engagement events and equality or champion networks.
• If you need help, we provide mental health and wellbeing services, occupational health advice and counselling.
• We run recognition awards to recognise staff's hard work and dedication.

Benefits

• 27 days holiday, plus bank holidays, rising to 33 days after 10 years' service.
• Excellent pension of up to 14.5% of your pensionable pay.
• Staff discounts include Blue Light Card, NHS discount offers, and staff benefits.
• £8K relocation package if you move to Essex to join us.
• Season ticket loans are interest‑free to cover the cost of travelling to and from work via tram, rail, or bus.

Work that wraps around your needs

• Flexible working: available from day one for most roles.
• Job share: Applications for job shares are welcomed.

Job Responsibilities

You will be required to handle incoming and outgoing telephone calls to call from patients and receive and deal with telephone enquiries, responding appropriately to callers including high risk, abusive, threatening, depressed, suicidal and vulnerable clients and carers. Maintain strict confidentiality at all times.

Record accurate messages and follow them up appropriately in accordance to department guidelines.

To exchange confidential, sensitive information with staff, patients/clients, and carers in person or on the telephone. The unpredictability of clients means that persuasive, reassuring, empathic skills are required at all times.

Deal with queries raised by patients, relatives, GPs or other healthcare professionals both internally and externally to the Trust. These are often of a non‑routine nature and involving complex issues such as medication and other clinical treatments where there are barriers to understanding due to the nature of the client group.

Person Specification

Administration

Essential

• years experience

Desirable

• knowledge

Team working

Essential

• Years Experience

Desirable

• knowledge

Working in NHS setting

Essential

• Years Experience

Desirable

• knoweldge

Experience in Electronic Records / Data base

Essential

• Year Experience

Desirable

• knowledge

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Essex Partnership University NHS Foundation Trust

Address

St Margaret's Hospital

The Plain

Epping

CM16 6TN

Employer's website

https://eput.nhs.uk/ (Opens in a new tab)

£24,937 to £26,598 a year per annum, pro rata plus 5% High Cost Allowance