Administration Officer

Ministry of Justice; Cardiff; On-site; GBP 60,000 - 80,000; Full time

Job summary

A government department is seeking an office-based position in Cardiff. You will be responsible for providing administrative support, resulting courts accurately, and ensuring excellent communication with users. Ideal candidates will possess strong customer service skills, multitasking abilities, and organizational proficiency. This role follows standard full-time hours with potential for part-time arrangements fulfilling business needs.

Responsibilities

• Resulting courts accurately, interpreting required information.
• Checking and verifying documents for approval.
• Collecting and assembling information for returns and reports.
• Communicating with the Public and Judiciary.
• Preparing papers and files for court and meetings.
• Creating and updating records on the computer system.

Skills

Excellent customer service skills

Ability to multitask

Good written and verbal communication skills

IT proficiency

Excellent organisational skills

Job description

Overview

Working as part of a team, you will contribute to the overall operational, performance and service standard targets across your area of work. You will progress cases through the court/tribunal system and provide administrative support to functions within HMCTS. You will have regular contact with court/tribunal users, which could include members of the Judiciary and the legal profession. This is an office-based role and therefore hybrid working will not be considered.

Responsibilities

• Primary function - Resulting courts accurately, interpreting accurately the information required on a court file.
• Checking and verifying documents, records, accounts, claims and returns for approval, results, statistics, plans etc. against criteria, regulations or procedures.
• Collecting and assembling information for returns, results, accounts, statements, warrants, statistical analysis, reports, etc.
• Communicating with the Public, the Judiciary, other Court and Tribunal Users and Representatives of other Agencies and Organisations
• Preparing papers and files for court, tribunals, hearings and meetings
• Creating and updating records on the in-house computer system and data input

Working pattern and flexibility

• These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public.
• Standard full-time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing patterns where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing will be considered in accordance with the MoJ Flexible Working policy.
• Contracted Hours: five days within a six-day working week. Saturday attendance is mandatory, with an alternative day off during the week scheduled in accordance with business requirements. The role includes participation in a Bank Holiday rota.

Visa, contracts and mobility

• Skilled Worker Visa information: The Government increased the salary threshold for Skilled Worker visas. The starting salary for this role falls below the general salary threshold for sponsorship. The Department cannot sponsor this role unless you meet certain criteria. If you believe you meet the criteria and have a provisional job offer, raise this during vetting checks. If you do not meet the criteria, you may need to consider options for obtaining and/or maintaining your right to work in the UK, given changes.
• Fixed Term Appointments on Promotion (FTA): MoJ employees may apply for FTA opportunities at a higher grade. FTA is temporary and returns to substantive grade on completion. Seek line-manager approval before applying.
• Loans: Terms between home and host department; include grade on return. Pre-application agreement should be obtained. Loans are also available for OGD candidates.
• Hybrid Working: MoJ offers hybrid working where business needs allow. At least 60% of time should be in an office, subject to local estate capacity. Arrangements are discussed with successful candidates and reviewed regularly. For nationally advertised roles, appointment will be to the nearest viable office to home postcode and pay scale. Some terms and conditions change with Civil Service reform.

Requirements and qualifications

• Friendly and approachable manner with excellent customer service skills.
• Ability to multitask in a fast-paced environment.
• Good written and verbal communication skills.
• IT proficiency with ability to learn and adapt to different technologies and software packages.
• Excellent organisational skills.

Additional information

These roles involve customer-facing duties and require the successful candidate to be office-based. Working patterns, flexibilities, and visa requirements are explained above. The Civil Service is committed to inclusive recruitment and providing adjustments throughout the process. The MoJ also references various welfare and support initiatives for staff, including flexible working, family-friendly policies, childcare support information, and veteran-focused interviewing schemes. This description includes information suitable for applicants considering the role within HM Courts & Tribunals Service (HMCTS) and GLlTEF in Wales and England.