Administration Manager

Greater Manchester Mental Health NHSFT; Prestwich; On-site; GBP 31,000 - 38,000; Full time

Job summary

A prominent mental health trust in England is looking for an enthusiastic Administration Manager. The role involves supporting operational services, managing administration teams, and ensuring quality service delivery within the Adult Forensic Service. Ideal candidates will be organized, efficient, and possess strong HR and leadership experience. A degree and management qualification are essential, along with advanced skills in Microsoft Office. Competitive salary and benefits package offered.

Benefits

Pay enhancements for evenings and weekends

27 days annual leave plus bank holidays

Cycle to work scheme

Salary sacrifice car scheme

Blue Light Card Discounts

Qualifications

• Must be educated to degree level or equivalent knowledge.
• Management qualification or equivalent required.
• Advanced skills in Microsoft Office, especially Excel.

Responsibilities

• Manage administration teams and ensure quality service delivery.
• Support the delivery of the National Key Performance Indicators (KPI's).
• Develop administrative systems for monitoring service.

Skills

Organizational skills

Leadership

Time Management

Communication skills

Problem solving

Education

Degree level or equivalent

Management qualification

Tools

Microsoft Office Suite

Job description

An exciting opportunity has arisen for an enthusiastic, dynamic, forward thinking Administration Manager to join the Administration Senior Management Team at the Adult Forensic Service. Our Forensic Mental Health service provides treatment, rehabilitation and aftercare for people who are mentally unwell and who are in the criminal justice system. Our wards specialise in each part of a service user's recovery and aims to prepare the person for life in the community.

This role involves working together to support the Operational Services & Performance Manager with the day to day running of the administration services and support with the delivery of the National Key Performance Indicators (KPI's) . This role gives you the opportunity to be able to focus on service change & improvement and implement any required service improvements.

The ideal candidate will be highly organised, efficient and work well under pressure. You will have strong HR and leadership experience and also of managing a large group of staff. You will be expected to manage your own workload whilst managing, monitoring and delegating the activities of the administration teams across the Adult Forensic Service.

Main duties of the job

The post holder is responsible for the delivery of high-quality management of the Division Administration Services including, but not exhaustive of Senior Administrators, Medical Secretaries, Team Secretaries, Ward Administrators and Management Secretaries/PA's within your managed area. The post holder will assist the development of staff teams to ensure quality of service and all performance targets are met.

The post holder will also ensure that achievement of the national standards are met within their area and provide a confidential, efficient and service user friendly approach to each service within the division.

You will provide admin management to support the administration teams and will be responsible for developing administrative systems to ensure robust monitoring of the service.

You will work as part of a wider multi-disciplinary team to ensure the effective running of the service. The role includes staff development, reviewing, maintaining, and developing new standardised operational processes, policies and procedures, working with the Operational services & Performance Manager to implement and embed into day-to-day practice.

About us

Greater Manchester Mental Health (GMMH) Foundation Trust employs over7000members of staff, who deliver services from more than122locations.

We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.

Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.

Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.

Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.

Job responsibilities

See attached detailed job description and person specification:

• Pay Enhancements 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holiday
• 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
• Cycle to work scheme
• Salary sacrifice car scheme
• Blue Light Card Discounts

Person Specification

Education/Qualifications

• oMust be educated to degree level or equivalent knowledge gained through relevant experience. oManagement qualification or equivalent. oAdvanced skills in the use of all packages within Microsoft Office i.e. excel
• oWorking knowledge and training of all Trust systems and IT systems

Experience

• oManaging change in a controlled environment oContact with service users oExtensive experience of line management of individuals, and teams. oExperience of using office equipment oWorking in a confidential environment oPrevious experience working in a customer care environment
• oExperience of working in an administration management setting. oExperience of managing resources efficiently.

Experience

• oExperience of completing staff appraisal and PDP oExperience of managing staff sickness and welcome back to work meetings / procedures oExperience of staff training oExperience of conflict resolution and management of difficult situations. oExperience of working with patient administration settings and reporting requirements. oExperience of working in a highly pressured environment. oExperience of change and adapting to change. oExperience of working in a multidisciplinary teams, with excellent interpersonal skills to build relationships easily.

SKills and abilities

• oHigh communication standards, with the ability to speak to people in a polite, courteous and friendly manner. oTime Management oTeam building skills and relationship building oPrioritisation of tasks. oProven organisational skills oProblem solving skills oExcellent report writing skills oExcellent negotiation skills in dealing with difficult situations oExcellent judgemental and analytical skills
• oPatient administration background oKnowledge of the patient administration system

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Operational Services & Performance Manager

£31,049 to £37,796 a year per annum pro rata