Administration Manager

Alexander Mae HR Ltd; Bristol; On-site; GBP 36,000 - 41,000; Full time

Job summary

A leading healthcare organisation in Bristol is seeking an experienced Administration Manager for a 12-month maternity cover. The successful candidate will oversee an admin team, ensure optimal clinic operations, and deliver exceptional patient care. Excellent organisational and communication skills are essential, along with a proven track record in managing administrative teams. The role includes a salary of £36,350 - £40,700, 25 days of holiday, and a supportive working culture.

Benefits

25 days' holiday + bank holidays

Company pension and discretionary bonus scheme

Free eye tests and discounted glasses

24/7 wellbeing and counselling service

Retail and technology discounts

Regular learning and development opportunities

Supportive, friendly, and inclusive working culture

Qualifications

• Experience in healthcare or a service-led environment is desirable.
• Strong organisational and communication skills are essential.
• Proactive approach to problem-solving.

Responsibilities

• Lead and develop a team of administrators and receptionists.
• Manage clinic and theatre schedules.
• Oversee waiting lists, referrals, and performance reporting.
• Ensure accuracy across patient records and data systems.
• Handle patient communications and resolve queries.
• Support service development and continuous improvement projects.

Skills

Proven experience managing administrative or operational teams

Excellent planning and coordination skills

Confidence using data systems

Collaborative leadership style

Ability to manage competing priorities

Commitment to excellent patient or customer care

Job description

Administration Manager - Bristol (12-month Maternity Cover)

Salary: £36,350 - £40,700 (DOE)
Location: Aztec West, Bristol
Contract: Full-time, 12-month fixed term

Are you an experienced administrative leader who thrives in a fast-paced, people-focused environment? We're seeking a Administration Manager to lead a friendly and dedicated admin team at a leading healthcare organisation based in Bristol.

About the Company

This organisation provides specialist clinical services to both NHS and private patients, helping to improve lives through accessible, high-quality care. Their Bristol service is part of a growing national network that's recognised as a Great Place to Work® — with modern facilities, excellent support structures, and a strong commitment to teamwork, learning, and continuous improvement.

The Role

As Patient Administration Manager, you'll oversee the day-to-day running of the administration function across several local sites. You'll ensure that clinics and theatres are optimised, patient pathways are well managed, and the team deliver an exceptional level of customer service.

Working closely with clinical and operational leaders, you'll manage resources, performance, and reporting, driving efficiency and supporting the wider business objectives.

Key Responsibilities include:

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Leading and developing a team of administrators and receptionists

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Managing clinic and theatre schedules in line with patient demand

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Overseeing waiting lists, referrals, and performance reporting

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Ensuring accuracy and compliance across patient records and data systems

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Handling patient communications and resolving queries or complaints

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Supporting new service development initiatives and continuous improvement projects

About You

You'll be an experienced people manager with strong organisational and communication skills. You'll bring confidence, empathy, and a proactive approach to problem solving.

We're looking for:

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Proven experience managing administrative or operational teams (healthcare experience desirable)

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Excellent planning and coordination skills with great attention to detail

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Confidence using data systems and producing reports

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A collaborative leadership style that supports and motivates others

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The ability to manage competing priorities and deliver high-quality outcomes

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A commitment to excellent patient or customer care

This role would suit someone from a background such as Administration Manager, Service Delivery Lead, or Patient Services Manager, ideally within healthcare or a similar service-led environment.

The Benefits

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Salary from £36,350 - £40,700 (dependent on experience)

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25 days' holiday + bank holidays

*

Company pension and discretionary bonus scheme

*

Free eye tests and discounted glasses

*

24/7 wellbeing and counselling service

*

Retail and technology discounts

*

Regular learning and development opportunities

*

A supportive, friendly, and inclusive working culture

If you're an experienced people manager with a passion for service excellence and patient care, we would love to hear from you