Administration Lead

Sharpsmart; Middlestone Moor; On-site; GBP 30,000 - 45,000; Full time

Job summary

A growing company in healthcare services is seeking an Administration Lead to manage customer order administration and improve processes. The ideal candidate will have 2+ years of experience, strong communication skills, and proficiency in Microsoft Office. This role offers a competitive salary with bonus potential, comprehensive employee benefits, and genuine investment in career development. Join us to be part of a stable and supportive work environment.

Benefits

Competitive salary package

Pension

Private healthcare options

Employee benefits scheme

Qualifications

• 2+ years of administrative experience in any relevant field.
• Strong knowledge of administrative processes.
• Ability to manage and analyze data against business needs.

Responsibilities

• Manage administration of customer orders from placement to billing.
• Analyze data to confirm customer requirements.
• Maintain accurate record-keeping and documentation.
• Look for improvements in current administrative processes.

Skills

Administrative experience

Strong communication skills

Attention to detail

Organizational skills

Problem-solving

Tools

Microsoft Office Suite

Job description

As we continue to expand, we're excited to open our doors for a Administration Lead to join our team!

The candidate we’re looking for is someone who takes ownership and has self-driven initiative and a “do what it takes” attitude. Day to day you will be providing high-quality administration, managing processes inline with business needs and co-ordinating alongside our Operational & Transport teams.

As a growing company, we are looking for someone who wants to grow with us and use a lead role as a stepping stone to refine their skills and prove their ability to do what it takes.

Your role will involve:

• Managing the whole administration of customer order from point of order placement to clean submittal to billing
• Analysing data against requests to confirm requirements and coordinating internal departments to accommodate customer requests
• Working towards Service Level Agreements and ROI standards
• Reviewing and interpreting data sets to obtain information to submit performance metrics/reports, fulfil information requests and drive efficiencies
• Maintaining accurate electronic and hardcopy records, files and documentation along with support for any requests internally
• Managing inventory of office consumables and lead on office initiatives to maintain standards
• Support and attend Customer Visits
• Constantly look for new ways to better/improve the current administrative process

Candidate Profile:

• 2+ years of administrative experience (retail, operational, hospitality or corporate will be considered)
• Strong knowledge of administrative process and procedures
• Intermediate to Advanced with computer systems (Microsoft office suite, etc.)
• Strong communication skills both written and verbal
• Proven experience in improving processes and procedures
• A positive "can-do" attitude and approach to responsibilities with an ability to meet new challenges and changes with an open mind
• Ability to react positively with sudden and unexpected changes in demand
• Strong attention to detail, all work accurate and performed to a high standard
• Excellent organizational skills

What we can offer:

• Competitive salary package plus bonus potential
• Pension
• Private Healthcare and Dental care options
• Employee benefits scheme including financial planning, gym scheme, discounts across a range of retail, days out & leisure, travel, motoring, food & drink plus much more.
• Genuine investment throughout your career for professional development
• Company events and networking opportunities
• Stability as an essential service to healthcare, ensuring a non-seasonal and stable business environment