Administration Lead

Rotherham Doncaster and South Humber NHS Foundation Trust; Doncaster; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading healthcare provider in Doncaster is looking for an Administrative Manager to oversee a team, implement new administrative models, and enhance the quality of patient care. The role will involve championing data quality and customer service standards while ensuring compliance with NHS Key Performance Indicators. Candidates passionate about providing first-class care and supporting a diverse team will thrive in this position.

Responsibilities

• Manage and develop a team of administrative staff.
• Implement new administrative models with Service and Team Managers.
• Champion administrative and data quality processes.
• Support rotas and ensure appropriate staffing.
• Develop customer service standards in all communications.

Job description

Overview

This is a vital post focused on transforming and optimising our services by successfully implementing new administrative models. Your work will directly impact patient pathways, ensuring our clinical teams can deliver timely, high-quality care.>

Key Responsibilities

• Operationally manage and develop a team of administrative staff, overseeing recruitment, training, supervision, and performance reviews (PDR), and ensuring a supportive and compliant working environment.
• Drive the ongoing development and successful implementation of new administrative models, working closely with Service and Team Managers to streamline processes across all clinical pathways.
• Be the key champion for administrative and data quality. You will support and maintain processes for regular data checks, rectifying issues, and ensuring compliance with vital records management and information sharing protocols.
• Support rotas and resource allocation, ensuring the administration hubs are appropriately staffed to meet service user demand and support the achievement of our clinical priorities and NHS Key Performance Indicators (KPIs).
• Develop and embed exceptional customer service standards in all communications, guaranteeing professionalism and compassion in every interaction with patients, partners, and colleagues.

Rotherham Doncaster and South Humber NHS Foundation Trust (RDaSH) employ around 4,000 talented colleagues who are very much appreciated, valued, and respected.

We have a wide portfolio which includes mental health, physical health, learning disability and drug and alcohol services.

We are dedicated to the development of our people and hold a learning half day every month for our colleagues.

We are passionate about enhancing the quality of our service and we work hard to attract and select the right colleagues for our organisation. Our goal is to employ those who share our passion for providing first class care while remaining committed to our vision and values.

To find out more about working for RDaSH and the fantastic benefits we offer visit our website: https://workwithrdash.co.uk/

We are committed to inclusive cultures and really value people in our organisation, view our Allyship video on YouTube to find out more.

For our strategy please visit: https://www.rdash.nhs.uk/documents/clinical-and-organisational-strategy-2023-to-2028/