Administration & Engagement Officer

InHealth Group; Wakefield; Hybrid; GBP 40,000 - 60,000; Part time

Job summary

A leading healthcare provider in Wakefield is looking for an Administration & Engagement Officer for a part-time position (15 hours/week). This role involves improving awareness of diabetic eye screening and engaging with underserved communities. Essential skills include customer engagement, social media creativity, and flexibility in working patterns. Applicants should be ready to travel within Wakefield and Leeds for stakeholder engagement events.

Qualifications

• Experience in a customer-focused environment is crucial.
• Social media engagement and creativity are required.
• Understanding cultural issues is important.

Responsibilities

• Improve knowledge of diabetic eye screening.
• Engage with underserved communities.
• Analyze and report on patient satisfaction feedback.

Skills

Customer engagement

Creativity in social media

Understanding of cultural issues

Experience conducting presentations

Event attendance

Job description

Role: Administration & Engagement Officer
Location: Wakefield
Salary: £24,523 FTE - the pro rata salary is £9,809.20 for 15 hrs per week.
Please note, this is a part‑time role, working 15hrs per week.

Do you want to make a difference to service users for your local Diabetic Eye Screening Programme? Would you like to be a part of a friendly, patient driven, supportive team? Are you creative, highly motivated, have great communication skills, good with people and enjoy a new challenge? Then we'd love to hear from you.

Main duties of the job

• Improving the knowledge of the importance of diabetic eye screening within the programme communities
• With a specific focus on underserved communities or seldom heard groups, including those with learning disabilities, patients within areas of greater deprivation and non‑responders, work with the Stakeholder and Quality Assurance Manager in the implementation of appropriate consultation activities
• Undertake, analyse and report on patient satisfaction feedback and other experience surveys
• Obtain patient, user/carer and professional intelligence and insight through effective patient, carer and professional engagement including through the implementation of Patient, Partner, Stakeholder, User forums and patient engagement structures/formative relationships

About us

InHealth is the UK’s largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high‑quality tests, scans, assessments and procedures. In the last year, we have supported more than 5 million people in their healthcare journeys, the majority of these are NHS patients and service users.

As a people‑focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers, and colleagues.

Our mission is to be the preferred provider of high‑quality diagnostics and healthcare solutions in hospitals and in accessible community settings, serving patients from 1,000 locations by 2025.

Job responsibilities

The role is for 15 hours per week. The working pattern is negotiable and can include hybrid working; however, flexibility in weekly working pattern is key to this role, and may include occasional evenings and weekends, and location as required. Applicants would be expected to travel across the Wakefield and Leeds area to engage with stakeholders and attend events.

Experience and qualifications

• Experience in working in a customer‑focused environment
• Social Media creativeness and Engagement with service users
• Awareness of general and cultural issues as they relate to underserved communities and seldom heard groups
• Experience attending events and conducting presentations
• Experience engaging with support groups for patients would be beneficial

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.