Administration & Engagement Officer

InHealth Group; Rugby; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading healthcare provider in Rugby seeks a part-time Administration & Engagement Officer to increase patient participation in diabetes screening. Responsibilities include engaging hard-to-reach patients, making outbound calls, and documenting patient feedback. Candidates should have excellent telephone communication skills, GCSE qualification, and experience in healthcare or customer service. The role requires proactive outreach to various communities to promote healthcare engagement and improve diagnostic outcomes.

Qualifications

• Confident and articulate on the telephone.
• Experience dealing with customers/patients.
• Understanding of patient confidentiality.

Responsibilities

• Drive higher programme uptake by targeting PDNA patient levels.
• Make outbound calls to PDNA patients.
• Educate patients on programme benefits.

Skills

Telephone communication

Customer interaction

Data protection awareness

Computer proficiency

Respect for patient dignity

Education

GCSE or equivalent

Tools

Microsoft Office

Job description

Role Overview

Administration & Engagement Officer – PDNA (Part-Time, 18.75 hrs) – Rugby

Salary: £12,261.50 (Pro rata based on a £24,523 full‑time equivalent).

The post‑holder will be responsible for increasing programme participation among patients in hard‑to‑reach groups, specifically those identified as Persistent Did Not Attenders (PDNAs). You will proactively engage with, encourage, and educate patients on the importance and benefits of the diabetic eye screening pathway, ensuring that patients' views are heard and acted upon and that strong, collaborative relationships are developed – key to the success of this role.

Key Responsibilities

• Drive higher programme uptake by targeting and reducing PDNA patient levels
• Make outbound telephone calls to programme PDNA patients
• Proactively communicate with hard‑to‑reach groups, educating patients on the benefits of participating in the programme
• Document and record PDNA contact attempts and patient feedback
• Evaluate, adapt, and recommend improvements to PDNA contact strategies based on feedback received
• Provide monthly reports on PDNA contact attempts, patient feedback, and progress in reducing PDNA percentages
• Track and evaluate PDNA patients through their screening pathway, understanding their participation (i.e., whether or not they attended clinic)
• Focus engagement efforts on hard‑to‑reach groups, including individuals with learning disabilities, diverse ethnic communities, patients in areas of greater deprivation, and non‑responders
• Engage and liaise with mental health units, large care homes, universities, and military establishments within the programme area to ensure the screening service meets their specific needs, patients receive timely screening, and high uptake and coverage are achieved

Your Skills & Experience

• Be confident and articulate on the telephone
• Be educated to GCSE or equivalent
• Have experience dealing with customers and/or patients, understanding their needs, concerns and thoughts
• Understand the importance of patient confidentiality and be aware of data protection
• Promote a risk‑management culture by ensuring all business and workplace risks are identified, assessed, and reported
• Demonstrate competent computer skills, with the ability to effectively operate various software programs and troubleshoot basic technical issues
• Work in the best interest of the patient, treating them with respect and maintaining their dignity

Experience You Have

• Working within NHS screening programmes
• Previous experience in a healthcare environment
• Handling telephone calls with customer/patient interactions
• Using computers, Microsoft Office products and other IT packages
• Strong communication skills, both verbal and written

Additional Information

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure and Barring Service check for any previous criminal convictions.

About Us

InHealth is the UK’s largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high‑quality tests, scans, assessments and procedures. In the last year, we supported more than 5 million people in their healthcare journeys, the majority of whom are NHS patients and service users.

As a people‑focused organisation, our teams are integral to how we deliver services, and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers and colleagues.

Our mission is to be the preferred provider of high‑quality diagnostics and healthcare solutions in hospitals and in accessible community settings, serving patients from 1,000 locations by 2025.