Administration Clerk

NHS; Bradford; On-site; GBP 25,000; Full time

Job summary

A leading healthcare provider in Bradford is looking for a motivated admin clerk to provide comprehensive administrative support to their Haematology & Specialist Medicine team. This permanent full-time role requires strong organizational skills, attention to detail, and the ability to communicate effectively. The successful candidate will handle patient pathways, appointment bookings, and other administrative tasks, ensuring high-quality service delivery. Ideal for those seeking to contribute to patient care in a supportive team environment.

Qualifications

• Working experience in administrative settings with data input and word processing.
• Clerical experience with face-to-face or telephone contact with the public.
• Ability to suggest improvements for team practices.

Responsibilities

• Provide administrative support for the Haematology service.
• Manage telephone and personal enquiries sensitively.
• Input clinical data for audits and presentations.
• Assist in training staff and manage workload.

Skills

Computer literacy

Effective communication

Organizational skills

Attention to detail

Education

GCSE or equivalent

Tools

EPR

SystmOne

Job description

Job summary

Closing Date: 31.12.25

Shortlisting to take place in the week following closing date: commencing 01.01.26

Interview expected to take place in the week following shortlisting: commencing 12.06.25

An opportunity has arisen for a motivated admin clerk to provide administrative support to the Haematology & Specialist Medicine clinical team.

The role will involve working closely with the secretarial team providing a comprehensive administrative support service. The post holder will be responsible for opening/sorting post, management of patient pathways, appointment bookings, managing waiting list, chasing investigations/test results, updating blood database and any other administrative tasks directed by the secretarial teams.

The post holder will provide a high-quality administrative support service ensuring timely and accurate handling paperwork. Experience of EPR and appointments booking would be advantageous. Successful candidates must be efficient, well organised and able to communicate well at all levels. Accuracy and attention to detail are essential.

Main duties of the job

• Provide administrative support for the Haematology service.
• Deal with telephone calls, ensuring that they are dealt with accurately, in a timely, polite and courteous manner.
• Contribute to the daily delivery of the service by ensuring all tasks required by the Medical Secretary/Team Coordinator are completed in a timely and efficient manner.
• Contribute to the development of efficient and lean processes to ensure an efficient service.
• Assist the Team Coordinator and Secretarial colleagues and provide a comprehensive administrative service to the Haematology Team. Deal with telephone calls, e‑mails and face to face contact with Trust Staff, ensuring enquiries are dealt with in an efficient, polite and courteous manner and providing advice when deemed appropriate or relaying clear messages to relevant members of the team. Use local databases and IT systems as appropriate.
• Perform some medical secretary duties when colleagues are on annual leave or absent due to sickness and will involve making independent judgements, but referring to seniors when necessary.
• Any other duties as required and appropriate to the level of this post.

About us

Our People Charter outlines the behaviours we can expect from one another and what you can expect from Bradford Teaching Hospitals Foundation Trust:

• We value people
• We are one team
• We care

We're keen to meet people who share these values and are passionate about delivering the highest quality of care to our patients.

Job details

Details Date posted: 19 December 2025

Pay scheme: Agenda for change

Band: Band 2

Salary: £24,465 a year Per annum

Contract: Permanent

Working pattern: Full-time

Reference number: 389-25-7672583

Job location: Bradford Royal Infirmary, Duckworth Lane, Bradford, BD9 6DA

Job responsibilities

PRIMARY DUTIES & AREAS OF RESPONSIBILITY

• Assist colleagues with workload, providing secretarial/administrative support relating to the Haematology service.
• Chase all investigations/test results.
• Chase and book bloods in preparation for upcoming clinics.
• Check for unused slots to ensure clinic capacity is utilised effectively.
• Participate in key performance targets.
• Input clinical/administrative data for retrieval for audits and presentations and action any changes of information regarding patient pathways related to 18 week RTT on electronic systems.
• Prioritise workload.
• Take ownership of the completion of any tasks given within an allotted timeframe.
• Demonstrate a professional approach to the work as required by the team management.
• Take ownership of any issues or problems and escalated these to the appropriate team member.
• Ensure confidentiality of information relating to patient, relatives and/or staff.
• Receive and manage telephone and personal enquiries, often of a sensitive nature in a constructive and sympathetic manner, referring to the appropriate person where necessary and rerouting these calls when required.
• Effectively and efficiently administer and maintain all relevant IT systems. The systems could include EPR, SystmOne and/or other local systems (IT systems that records essential clinical and personal information about patients) word, internet and email.
• Deputise/cover for secretarial colleagues during periods of sickness, annual leave or training which may include secretarial cover and management of own workload when necessary for short periods of time throughout the year (with support and guidance from seniors when required); prioritising workload, working on own initiative as far as possible and ensuring work is carried out in specific timescales, meeting both Trust and Government deadlines. For longer periods of cover, acting‑up arrangements may be put in place.
• Work in close liaison with secretaries and assist in the smooth running of the department to undertake other clerical duties as delegated by the colleagues as and when required.
• Assist or participate in the training of staff, including temporary staff.
• Participate in the IPR Process.

Person specification

Experience – Essential

• Working experience/knowledge of computers, data input and word processing.
• Previous clerical experience in an administrative setting.
• Experience of working face to face and/or telephone contact with the general public.
• Experience of offering suggestions for improving own or team working practices.

Experience – Desirable

• Previous NHS experience.

Knowledge – Essential

• Understanding of Information Governance and Confidentiality.

Knowledge – Desirable

• Knowledge of Patient Administration System (or equivalent system).

Qualifications – Essential

• Educated to GCSE standard (or equivalent).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Bradford Teaching Hospitals NHS Foundation Trust

Bradford Royal Infirmary

Duckworth Lane

Bradford

BD9 6DA

https://www.bradfordhospitals.nhs.uk