Administration/Clerical Officer

NHS; Bristol; On-site; GBP 25,000; Part time

Job summary

A forward-thinking healthcare provider is seeking a dedicated administrative professional to join their team. In this essential role, you will liaise with clinical staff, manage appointments, and ensure smooth operations within the healthcare setting. Your strong organisational skills and ability to work under pressure will contribute to excellent patient care. This position offers the opportunity to work in a dynamic environment, supporting a diverse team focused on delivering high-quality services to the community. If you are passionate about making a difference in healthcare, this role is perfect for you.

Qualifications

• Essential qualifications include NVQ Level 3 in Business and Administration.
• Experience in clerical and administration roles is crucial.

Responsibilities

• Liaising with clinical staff and managing appointment duties.
• Booking X-Rays and performing clerical duties.

Skills

Business and Administration Level 3 NVQ

Clerical/administration experience

Excellent telephone manner

Organisational skills

Proficient in Microsoft Office

Ability to work under pressure

Education

GCSE grade C or above in English Language

GCSE grade C or above in Maths

Job description

Job summary

• To liaise with wards, clinical staff, GPs, and Trust support staff in person, via telephone, and email as necessary.
• To show a caring and professional approach towards patients and visitors when carrying out appointment duties.
• Escalate patient queries, capacity problems, and general issues to the role's line manager or relevant clinical staff as appropriate.

Main duties of the job

Working with a small team responsible for booking X-Rays, managing all the ice mail to GPs and consultants, and performing other clerical duties within the role.

Adding information onto hospital computer systems when required.

About us

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, with over 13,000 staff and more than 100 clinical services across 10 sites, serving a population of over 500,000 across South West England. Rated 'Good' by the CQC, we are committed to excellent patient care, innovation, and research. Our hospitals are located in Bristol and Weston, offering city living and seaside access. We are dedicated to safeguarding and promoting the welfare of children, young people, and vulnerable adults, and are an equal opportunities employer aiming for a diverse workforce.

Date posted

02 May 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,169 a year pa pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

387-DT5539-TJ

Job locations

Bristol Haematology and Oncology Centre, 22 Horfield Rd, Bristol, BS2 8ED

Job responsibilities

For detailed responsibilities, please refer to the attached job description document.

Person Specification

Qualifications and Training (Essential)

• Business and Administration Level 3 NVQ or equivalent experience
• GCSE grade C or above in English Language and Maths (or equivalent)

Knowledge and Experience (Essential)

• Clerical/administration experience including filing and reception

Desirable

• Previous admin experience in healthcare or public setting
• Previous NHS experience

Skills and Abilities (Essential)

• Excellent/professional telephone and reception manner
• Ability to work effectively in a busy team, adapt to change, motivate others
• Work under pressure, meet deadlines, maintain accuracy
• Good organisational skills
• Proficient in Microsoft Office
• Confidence handling difficult conversations with patients and relatives
• Attention to detail
• Ability to work independently and as part of a team

Additional notes

This post is subject to a Disclosure and Barring Service check, and applicants requiring sponsorship are welcome. Further details on criminal record checks for overseas applicants are available through UK Visas and Immigration.