Administration Assistant - Wheelchairs and Special Seating | North Bristol NHS Trust

North Bristol NHS; Bristol; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading healthcare provider in Bristol seeks an experienced Administrator to join their team in the Wheelchair and Special Seating Service. You will be responsible for managing patient information, processing referrals, and supporting clinical staff. Ideal candidates will be enthusiastic and patient-focused, with strong communication skills. This role ensures quality patient service and operational excellence within a dedicated healthcare environment.

Qualifications

• Experienced and motivated individual for administrative duties in patient services.
• Strong communication skills for interaction with patients and healthcare professionals.

Responsibilities

• Input patient information onto the Wheelchair service computerised database.
• Open and action all post received by the service.
• Validate and process new patient referrals to the service.

Job description

An exciting opportunity has arisen at theBristol Centre for Enablement in Patchway, within the Wheelchair and Special Seating Service.

We are looking for an experienced, enthusiastic and motivated individual to join our well established team of administrators to deliver a high quality, patient focused service.

About the Employer

North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered. We commit to treating each patient as an individual with respect and dignity, aiming to deliver excellent clinical outcomes and a first-class experience for everyone who uses our services. This post is based at one of our offsite locations; the Bristol Centre for Enablement (BCE). BCE is a regional enablement centre based at Patchway who provide a range of specialist disbaility equipment for patients across the South West.

Responsibilities

• Input patient information onto the Wheelchair service computerised database.
• Open all post received by the service and undertake appropriate indicated action.
• Validate and process new patient referrals to the service from General Practitioners, Consultants and other Health professionals.
• Close down equipment delivery notes onto the computerised database.
• Arrange the collection of no longer required equipment, for example, from deceased patients.
• Update the patient’s computerised record.
• Check on any outstanding orders or ongoing interventions.
• Raise the collection paperwork on the computer.
• Pick up incoming phone calls when required to support other staff within the clinical administration system.
• Provide support to the service by filing of paperwork.
• Respond to service enquiries by telephone or visitors to the wheelchair service.
• Support aspects of the administration services to the wheelchair service (phone cover for staff sickness, holiday and meal breaks).
• Cover reception during periods of sickness, holidays and breaks; meet and greet patients arriving into the centre and book them onto the system.
• Rebook appointments as required.
• Validate new patient referrals to the service from General Practitioners, Consultants and other Health professionals.
• Check the detail on new patient referral forms against the criteria agreed by the Health Trusts served by the service.
• Check the referrer detail against the department held accredited referrer list.
• Log all new patients meeting the criteria onto the wheelchair service database.
• File inappropriate referrals and send out reject letters to the referrer and patient.
• Pass logged referrals to clinical and other professional staff within the department.
• Log existing client referral forms, where patients are returning to the service for further intervention; pass referrals to the appropriate staff or to the tray to await the attention of professional staff.
• Update details of clinic referrals onto the computerised database.
• Communicate with clinical and other professional staff within the wheelchair service to discuss issues arising from the logging process or other patient queries resulting from phone calls.
• Communicate with patients, carers and Healthcare professionals by phone calls, and face to face at reception to follow up queries arising from referrals to the service.
• Comply with the service requirements of the Disablement Services Centre Quality systems and the North Bristol NHS Trust Policies and procedures.
• Book transport as required.

This advert closes on Wednesday 19 Nov 2025.