Administration Assistant | University Hospitals Coventry and Warwickshire NHS Trust

UHCW NHS Trust; Coventry; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading NHS Trust in Coventry is seeking a diligent Administrative Assistant to provide critical administrative support. You will welcome patients, manage telephone inquiries, and process referrals to ensure a smooth operation within the Radiology Department. This is an on-site role ideal for someone with excellent customer service skills. The position offers a chance to be a part of a talented team dedicated to high-quality patient care.

Qualifications

• Excellent customer service experience is essential.
• Diligent and professional demeanor required.

Responsibilities

• Welcoming and registering patients in a courteous and professional manner.
• Processing referrals with accuracy and efficiency.
• Managing telephone enquiries promptly and courteously.

Job description

Overview

The Radiology Department is seeking a diligent and professional Administrative Assistant to provide vital administrative support across both University Hospital Coventry and Rugby St Cross Hospital.

This is a reception-based role, where excellent customer service experience is essential.

This role offers a unique opportunity to contribute to the smooth operation of the Radiology Department, supporting the delivery of essential diagnostic services.

Please be advised sponsorship is not eligible for this post.

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

Key Responsibilities

• Welcoming and registering patients in a courteous and professional manner
• Processing referrals with accuracy and efficiency
• Managing telephone enquiries promptly and courteously

About the Trust

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence designated organisation – please click the link for further details about this prestigious award. Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

Commitment and Professional Development

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

Equality, Diversity and Inclusion

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

Additional Responsibilities

• Act as the first point of contact for patients and visitors dealing with routine enquiries and act as necessary liaising with others as appropriate.
• Booking in patients for their appointments
• Processing of referrals in line with Departmental guidelines.
• Maintain an efficient and comprehensive administrative service, including photocopying, providing support to the departments and other team members as requested.
• Utilise relevant Trust IT systems, as determined by the role, ensure all relevant patient data is collected and input accurately in line with Trust guidelines. These systems may include Soliton and ESR.
• Maintain both manual and electronic filing systems and databases, as required by the department and Trust policies, ensuring all documents are accurately and appropriately archived
• Responsible for the dissemination of all relevant information to departments, external and internal users (e.g. dissemination of minutes, memos)
• Assist with training new team members in Trust operational systems and department procedures.
• Communicate with staff, patients and/or external organisations using appropriate methods.
• Responsible for the receipt and distribution of incoming/outgoing post and action accordingly
• Prioritise daily tasks to achieve timescales set.
• Act as first point of contact for complaints within the department, dealing with them accordingly and in line with Trust policy and departmental standards.
• Provide appropriate cover in the absence of other members of the team.
• Continually contribute to patient and business improvement agendas. Share ideas for potential service improvement.

For further details of the role please see the attached job description.

This advert closes on Tuesday 14 Oct 2025