Administration Assistant - Speech and Language Therapy

NHS Scotland; Greenock; On-site; GBP 7,500 - 10,000; Part time

Benefits offered by this job

NHS Pension Scheme

27 days annual leave

Development opportunities

Job summary

NHS Greater Glasgow and Clyde (NHSGGC) seeks a motivated administrative officer to support the Speech and Language Therapy (SLT) team at Clyde. The role involves clerical tasks, typing of clinical documents and handling patient enquiries to ensure timely patient care across inpatient and outpatient services.

The successful candidate will join a busy team, prioritising accuracy and confidentiality, with flexible hours Mon–Fri. Pro Rata salary applies for part-time hours.

Qualifications

• Previous administrative or clerical experience is essential.
• Good IT skills including Microsoft Office and keyboard skills with attention to accuracy.
• Understanding of confidentiality and patient care awareness; knowledge of medical terminology is desirable.

Responsibilities

• Provide general clerical support including filing, scanning, processing mail and maintaining patient records.
• Type outpatient letters and reports, ensuring accuracy and timely turnaround.
• Deal with a wide range of enquiries from patients, relatives and staff, including those with communication impairments, using patience and empathy.
• Answer telephone enquiries, take messages and assist with booking, cancelling and rearranging appointments.
• Input and update patient information on systems such as TrakCare and Clinical Portal.
• Assist with maintaining appointment systems and waiting list management.
• Work with administrative and clinical staff to support the smooth running of the service.

Skills

Administrative experience

Communication

Confidentiality awareness

Attention to detail

IT skills

Tools

Microsoft Office

Job description

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The Role

We are seeking a motivated and organised individual to join the Speech and Language Therapy (SLT) administrative team within Clyde.

The successful candidate will provide administrative support to clinicians, contributing to the efficient delivery of patient care across inpatient and outpatient services. This is a varied role supporting both day‑to‑day administrative tasks and typing of clinical documentation.

You will be part of a busy and supportive team, ensuring that patient information is processed accurately and within required timescales.

This role does not meet the eligibility criteria for a or a NHS Greater Glasgow and Clyde (NHSGGC) is unable to provide candidates or employees with a Certificate of Sponsorship (COS).

Duration, Location, and Working Pattern

• Location based in Inverclyde Royal Hospital
• Part‑time position (15 hours per week)
• Shift pattern for this post are Monday to Friday (hours to be agreed to maintain service cover)
• Permanent Contract

Please note the salary is Pro Rata for part time hours.

Key Responsibilities

• Administrative Support: Provide general clerical support including filing, scanning, processing mail and maintaining patient records.
• Typing: Type outpatient letters and reports, ensuring accuracy and timely turnaround
• Communication: Deal with a wide range of enquiries from patients, relatives and staff, including those with communication impairments, using patience, sensitivity and appropriate communication techniques
• Patient Coordination: Answer telephone enquiries, take messages and assist with booking, cancelling and rearranging appointments
• Systems Management: Input and update patient information on systems such as TrakCare and Clinical Portal
• Waiting List Support: Assist with maintaining appointment systems and supporting waiting list management
• Team Support: Work with administrative and clinical staff to support the smooth running of the service
• Please refer to the job description for further details.

Knowledge, training, qualifications and/or experience required to do the job

Experience: Previous administrative or clerical experience is essential

Skills: Good IT skills including Microsoft Office and keyboard skills with attention to accuracy

Knowledge: Understanding of confidentiality and patient care awareness; knowledge of medical terminology is desirable

Attributes: Ability to prioritise workload, follow instructions and work both independently and as part of a team. Ability to communicate effectively with a wide range of individuals, including those with communication difficulties, demonstrating patience, empathy and adaptability

What We Offer

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

EQUALITY, DIVERSITY AND INCLUSION

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.

NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work‑life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full‑time hours can be accommodated, and where the tenure is listed as “various”, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.