Administration Assistant MASH (Multi Agency Safeguarding Hub)

Bracknell Forest Council; Bracknell; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

A local government council in Bracknell is seeking an Administration Assistant for the Multi-Agency Safeguarding Hub (MASH). You will provide crucial administrative support while being the first point of contact for Children’s Social Care. The role requires strong organisational skills, confident communication abilities, and excellent IT proficiency. The available working hours are Monday to Friday, with a hybrid working model supporting both office-based and remote work. If you are conscientious and adaptable, apply now to make a real difference.

Benefits

Flexible working practices

Options for remote working

Supportive work environment

Qualifications

• Conscientious, reliable, and adaptable.
• Ability to input data accurately to tight deadlines.

Responsibilities

• Answering phone lines.
• Recording of information on electronic databases.
• Processing of information.
• Being the first point of contact for Children’s Social Care.
• Any other administration related tasks.

Skills

Strong administrative abilities

Confident telephone skills

Message-taking skills

Excellent IT skills

Ability to work effectively in a team

Attention to detail

Tools

Electronic databases

Job description

Join our dedicated team at Bracknell Forest Council as an Administration Assistant in the Multi Agency Safeguarding Hub (MASH), where your organisational skills will help make a real difference to vulnerable children and families.

At Bracknell Forest, we pride ourselves on being a council which is stable and well-managed where our employees can thrive in a supportive environment. We understand the importance of a healthy work-life balance and offer a variety of flexible working practices, including options for remote working and arrangements that allow you to work from home, dependent on the needs of the service.

About you

As an Administration Assistant in the MASH team, you will be the first point of contact for members of the public contacting Children’s Social Care.

In our busy MASH Hub, you will need strong administrative abilities, along with confident telephone and message-taking skills. You should be conscientious, reliable, and adaptable, with the ability to work effectively as part of a team.

You will have excellent IT skills and the ability to input data accurately to tight deadlines.

About the team

MASH (Multi-Agency Safeguarding Hub) is a fast-paced team and serves as the front door to Children’s Services and Early Help. It is the first point of contact for all potential safeguarding concerns relating to children, whether raised by families, members of the public, or professionals.

As part of the MASH team, you will handle highly confidential work within Children’s Social Care. Your role will involve close collaboration with colleagues across the department, partner agencies, and members of the public.

The standard working week is one of 37 hours, Monday to Friday, and the council’s agile working policy supports a hybrid approach of approximately 50% office-based and 50% remote working.

Key responsibilities

• Answering phone lines
• Recording of information on electronic databases
• Processing of information
• Being the first point of contact for Children’s Social Care
• Any other administration related tasks