Administration Assistant - Integrated Discharge Team

Norfolk and Norwich University Hospitals NHS Foundation Trust; Norwich; On-site; GBP 22,000 - 25,000; Full time

Job summary

A leading healthcare institution is seeking a Band 3 Administration Assistant to support the Integrated Discharge Team. This role involves managing patient data, ensuring smooth operations, and maintaining communication with various departments. Ideal candidates will have strong communication and organizational skills. The position offers flexible working hours and opportunities for career development. This is a critical role impacting patient discharge processes and overall hospital efficiency.

Benefits

Flexible working hours

Discounted gym memberships

Excellent pension scheme

On-site Nursery

Free 24-hour counselling support

Qualifications

• Must have excellent communication and organizational skills.
• Ability to handle high volumes of data and patient information.
• Experience working collaboratively with various departments.

Responsibilities

• Collect and interpret patient data for the Integrated Discharge Team.
• Monitor the Discharge Hub Outlook Box timely.
• Process referrals and keep trackers updated.
• Complete daily Discharge Summaries and reports.

Skills

Good communication skills

Organizational skills

Attention to detail

Ability to work independently

Ability to work under pressure

Job description

A Vacancy at Norfolk and Norwich University Hospitals NHS Foundation Trust.

An opportunity has arisen to join the Integrated Discharge Team, as Band 3 Administration Assistant.

The post holder will be responsible for supporting the Integrated Discharge Team in providing comprehensive and efficient collection, analysis and input of high-quality patient data and administrative support. The role ensures the smooth running of the team and the patient's discharge journey, impacting on hospital flow and performance.

The post holder will work closely with the Home First Hub, and system partners supporting with processing and uploading of referrals, monitoring the Discharge Hub Mailbox and disseminating communications to appropriate team members, as well as providing accurate and timely reports.

Interview date: 7th January 2026.

The post holder will be expected to monitor the discharge hub inbox, keeping up to date with correspondence, upload referrals, ensure our trackers and spreadsheets are updated, and to complete daily discharge data and information to assist the Integrated Discharge Team in sustaining the work of the team.

The post holder will need to have good communication skills, be organized and have an attention to detail, and will be expected to speak with other departments to share and resolve queries relating to patient discharge.

This role requires excellent organisational skills and the ability to work both independently and collaboratively, with an ability to use your own initiative and work under pressure.

To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH’s ‘PRIDE’ values of People focused, Respect, Integrity, Dedication and Excellence and demonstrate behaviours that support and encourage an inclusive culture.

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.

Benefits

• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room at NNUH Colney Lane site
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH Colney Lane site
• Free 24-hours confidential counselling support
• On-site Nursery at NNUH Colney Lane
• On-site cafés offering staff discounts at NNUH Colney Lane
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Key Responsibilities

• Collect and interpret comprehensive and accurate data for the Integrated Discharge Team.
• Manage data and information to assist the Integrated Discharge Team in sustaining the work of the team, contributing to the overall improvement of Discharge Services across the whole Organisation.
• Extraction of data from PAS, ICE, Optica and SystmOne.
• Monitor the Discharge Hub Outlook Box keeping up to date with correspondence within the integrated Discharge Team in a timely manner.
• Process referrals from current referral system (ICE at time of writing) and accurately record and manage referred patients Optica entries.
• Complete all elements of the covid Discharge Situation Report daily and send to NHS England.
• Ensure the Patient Tracker spreadsheets are up to date: daily use entries in addition to totalling referral and discharge tables and Fast Track Outcome sheets.
• Complete the daily Discharge Summaries.
• Support with Out of Area Referral forms, liaising with Out of Area Trusts and Social services as required.
• Respond to ad-hoc requests from senior nursing and medical staff for information related to quality and improvement schemes within the Integrated Discharge Team.

Please see the attached job description for full details.

Please note that this advertised position, which is part of occupation code 4159 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.

Please note due to high volume of applications for some posts, this post may close before the displayed closing date. We recommend that you apply for this role asap.

This advert closes on Tuesday 30 Dec 2025.